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Technical Support Specialist

1 week ago

Pretoria, Gauteng, South Africa skills development Full time
Job Description

Pretoria, South Africa | Posted

This role involves a significant amount of travel across the country. The selected individual will provide assistance to stakeholders with IT support and systems support while working onsite or remotely. A good and reliable vehicle is required. Accommodation and fuel allowances will be provided by the company. This person will report to the Client Liaison Officer assigned to the clients.

Responsibilities
  • Provide technical support and customer service both on-site and remotely
  • Perform installations, repairs, and maintenance of equipment
  • Troubleshoot and resolve operational issues in the field
  • Identify and document customer needs and recommend solutions
  • Collaborate with team members to ensure efficient service delivery
  • Ensure the security of networks and computer systems
  • Regular feedback to internal stakeholders and line managers
  • Adhere to company policies and safety procedures
Requirements
  • Gr 12 or NQF equivalent; IT qualifications are an advantage
  • Technical expertise in relevant IT, systems, and customer service fields
  • Excellent problem-solving and communication skills
  • Valid driver's license
  • Ability to work under pressure, independently, and as part of a team