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Customer Experience Manager

2 weeks ago

Cape Town, Western Cape, South Africa Acuity Consultants Full time

We are looking for a Customer Experience Manager to lead and develop a high-performing team of Client Relationship Managers (CRMs). The successful candidate will ensure exceptional service delivery and operational efficiency, while identifying training needs and implementing knowledge assessments.

The role involves monitoring CRM interactions to align with service standards, enhancing operational processes, and optimizing CRM systems for improved efficiency. A strong background in Financial Services, preferably within LISP, Collective Investment Schemes, Retirement Funds, or ETFs, is highly desirable.

A resilient, confident, and strategic individual who can navigate high-pressure situations effectively is required for this challenging role.