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Account Management Executive

1 week ago

Cape Town, Western Cape, South Africa DataEQ Full time

About DataEQ

DataEQ is a global provider of customer experience insights and analytics, using social media and customer feedback data to help large enterprise brands generate better CX insights, manage risk, and improve conduct reporting.

We're seeking an experienced Account Director to lead our South African Client Service team, responsible for client relationship management, upselling, and cross-selling services to existing clients.

Responsibilities include:

  • Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met and exceeded.
  • Upselling/Cross-Selling: Identify opportunities to sell additional services to existing clients, driving revenue growth and increasing customer satisfaction.
  • Day-to-Day Operations: Manage client accounts, ensuring seamless delivery of services, and resolving any issues that may arise.
  • Team Collaboration: Work closely with the analyst team to deliver high-quality reports, manage client expectations, and drive business growth.

Requirements:

  • Tertiary qualification.
  • 5+ years experience in a senior client service role.
  • Strong analytical skills, with ability to interpret complex data and develop strategic recommendations.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with clients and internal stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on results-driven delivery.
  • Culture fit: We're a dynamic and inclusive team, passionate about delivering exceptional customer experiences.