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IT Service Delivery Expert

2 weeks ago

Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full time
Job Function

The Program Analyst role is critical to the success of our IT operations. The successful candidate will be responsible for supporting and maintaining the IT Desktop Services & infrastructure.

Key Responsibilities:

  1. Supporting the WNS business applications and ensuring their reliability, availability and sustainability.
  2. Managing tickets, prioritizing and escalating incidents efficiently.
  3. Installing, diagnosing, maintaining and repairing PC hardware, Telephony and related hardware.
  4. Identifying potential risks and suggesting solutions.
  5. Responding to business incidents and problems, escalating incidents when required.
  6. Providing desktop support services to all departments and desktop users.
  7. Diagnosing and repairing system faults within agreed SLAs.

Skills and Qualifications:

  • Strong technical skills and knowledge of PC hardware and software.
  • Excellent problem-solving and analytical skills.
  • Able to work effectively under pressure and to deadlines.
  • Good communication and interpersonal skills.