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IT Service Delivery Expert
2 weeks ago
The Program Analyst role is critical to the success of our IT operations. The successful candidate will be responsible for supporting and maintaining the IT Desktop Services & infrastructure.
Key Responsibilities:
- Supporting the WNS business applications and ensuring their reliability, availability and sustainability.
- Managing tickets, prioritizing and escalating incidents efficiently.
- Installing, diagnosing, maintaining and repairing PC hardware, Telephony and related hardware.
- Identifying potential risks and suggesting solutions.
- Responding to business incidents and problems, escalating incidents when required.
- Providing desktop support services to all departments and desktop users.
- Diagnosing and repairing system faults within agreed SLAs.
Skills and Qualifications:
- Strong technical skills and knowledge of PC hardware and software.
- Excellent problem-solving and analytical skills.
- Able to work effectively under pressure and to deadlines.
- Good communication and interpersonal skills.