Front Desk Support Specialist
3 days ago
Job Overview:
The Small Enterprise Development Agency (SEDA) is seeking a highly organized and skilled Front Desk Support Specialist to join our team. This role is responsible for providing reception services, welcoming visitors, and maintaining the reception area in a professional manner.
Main Responsibilities:
- Provide switchboard services by screening incoming calls and transferring them to relevant staff members.
- Offer reception and administrative support, ensuring that all tasks are completed efficiently and effectively.
- Handle face-to-face inquiries from visitors, providing accurate and timely responses.
- Manage inventory relevant to the reception area, ensuring it remains well-organized and presentable at all times.
- Plan and coordinate support personnel diaries, streamlining workflows and optimizing productivity.
- Coordinate Branch fleet activities, ensuring seamless operations.
Requirements:
- Matriculation (NQF level 4) as a minimum educational requirement.
- A Certificate in Office Administration as an added advantage.
- 1-2 years of relevant work experience.
Skills and Knowledge:
- Knowledge of switchboard systems and software.
- Understanding of Seda's role within the SMME Sector and its products and services.
Critical Competencies:
- Advisory Service
- Communication
- Stakeholder Engagement
- Analytical
- Business Acumen
- Problem-Solving & Decision-Making
- Planning & Organising
- Monitoring & Evaluation
- Performance Driven
- Team Work
- Adaptability & Flexibility
- Policy Adherence
- Negotiation
- Basic Computer Skills
- Office Management
What We Offer:
We strive to promote equity and representivity in terms of race, gender, and people living with disabilities. Previously disadvantaged individuals are encouraged to apply. The appointment of candidates is subject to verification of their credentials. Only shortlisted candidates will be contacted, and if you have not heard from us within three months, please consider your application unsuccessful.
We aim to attract and retain top talent while promoting a culture of equality and fairness. Please note that any false information contained in your CV and related documents could result in disqualification and/or summary dismissal.
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