IT Service Delivery Manager

3 days ago


Province of North West, South Africa Ascent People Ltd Full time
Service Desk Consultant Job

We are looking for a skilled Senior Service Desk Consultant to join our team at Ascent People Ltd. The successful candidate will be responsible for providing technical support and leading the development of a service desk function.

Key Responsibilities
  • Providing technical support and resolving customer issues through investigation and product knowledge.
  • Building and maintaining trusted relationships with clients and stakeholders.
  • Ensuring adherence to service management principles and best practices.
Requirements
  • 5+ years' experience in service desk/Incident management.
  • Working within a product support role alongside IT technicians and engineers.
  • Experience in utilizing the ITIL framework in the delivery of IT services.
  • Expertise in overall infrastructure, desktop support, Microsoft & Office 365 suite (Outlook, Exchange, etc.).
Our Company Culture

We believe that our employees are our greatest asset. We invest in their growth and development, and we foster a culture of collaboration, innovation, and excellence. If you are a motivated and experienced Senior Service Desk Consultant, we encourage you to apply.



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