Technical Support Specialist

3 days ago


Province of North West, South Africa Ascent People Ltd Full time
Job Overview

Ascent People Ltd is seeking a skilled Senior Service Desk Consultant to lead the development and implementation of an exceptional service desk function. The ideal candidate will have extensive experience in incident management, ITIL framework utilization, and product support.

Key Responsibilities
  • Provide technical support and resolve customer issues through investigation and product knowledge.
  • BUILD trusted relationships with clients and stakeholders responsible for services.
  • E nsure adherence to service management principles, including configuration management, problem management, change management, and release/version control.
Requirements
  • 5+ years' experience in service desk/Incident management.
  • Working within a product support role alongside IT technicians and engineers.
  • Experience in utilizing the ITIL framework in the delivery of IT services.
  • Expertise in overall infrastructure, desktop support, Microsoft & Office 365 suite (Outlook, Exchange, etc.).
Benefits

This role offers a fantastic career path and excellent benefits. Ascent People Ltd is committed to supporting its employees' growth and development.



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