Technical Support Manager

3 days ago


Province of North West, South Africa Ascent People Ltd Full time

The role of the Technical Support Manager involves overseeing the delivery of technical support services to external customers. The successful candidate will have experience in incident management and will be responsible for resolving customer issues through product knowledge and technical investigation.

Key responsibilities include developing trusted relationships with clients and stakeholders, ensuring adherence to service management principles, and utilizing the ITIL framework in the delivery of IT services.

This is a fantastic opportunity to grow a service function within the business and work closely with the Service Manager to provide exceptional technical support.

The ideal candidate will have 5+ years' service desk/Incident management experience, working within a product support role alongside IT technicians and engineers, and experience in overall infrastructure, desktop support, Microsoft & Office 365 suite.

Responsibilities also include resolving customer issues, incidents, and problems where feasible, and ensuring adherence to service management principles.



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