Retail Customer Insights Integration Specialist

4 weeks ago


CapeTown, South Africa Armstrong Appointments Full time

Job Title: Customer Insights Integration Specialist for Retail

About the Role:

Armstrong Appointments is currently seeking a highly skilled Customer Insights Integration Specialist to join our team. The successful candidate will play a crucial role in ensuring the development, alignment, and prioritization of customer strategy across our retail business.

Main Responsibilities:

  • Develop a deep understanding of customer insights, propositions, and commercial processes that impact the customer journey.
  • Design and articulate the desired company customer strategy and prioritize key drivers per customer segment.
  • Ensure the provision of meaningful customer information that is accessible, practical, and user-friendly.
  • Act as an interface between insights and business units, compiling requests for information and reviewing output to ensure quality and consistency.
  • Support the Head of Customer Insights & Advanced Analytics in delivering a business communication plan to entrench the customer perspective into day-to-day business.

Requirements:

  • 3-year degree or diploma in Commerce, Marketing, Science, or Business Science.
  • 5 years of experience working with customer strategy and insights generation.
  • Experience in customer strategy design and implementation, customer insights, and effectively interacting across multiple business units.
  • Experience in the retail industry.


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