Head of Retail Operations South Africa

2 months ago


CapeTown, South Africa Service Solutions Full time
Job Summary

We are seeking a highly skilled and experienced Retail Leader to join our team at Service Solutions in Cape Town, South Africa. As the Head of Retail, you will be responsible for driving business growth, improving sales and profitability, and developing strategic plans to achieve sustainable long-term growth.



Key Responsibilities



  1. Strategy Development


    Develop and execute strategic expansion plans for new store openings, providing input into the strategic direction for the Retail Department in relation to turnover, profitability, budgets, and departmental structure.




  2. Operations Management


    Deliver agreed sales and profit targets for the retail division, ensuring exceptional customer service, and holding staff accountable for achieving these goals.




  3. Marketing and Sales


    Execute the Company's brand equity, maintaining awareness of consumer desires within retail stores, and working with the Marketing Department to execute those selected.




  4. Logistics and Maintenance


    Work with the Supply Chain Manager to establish efficient order/delivery processes for stock, ensuring all equipment and machinery are fully operational and in good repair.




  5. Staff Development and Management


    Manage the recruitment process for all retail management, develop leadership, and implement a training schedule to include company history, policies, procedures, product knowledge, and customer service.




  6. Work Health and Safety


    Apply best practice and ensure compliance with all OHSA legislation, ensuring new retail store shop fittings support a safe work environment that minimizes risk to employee health and wellbeing.





Requirements


  • Minimum of 4-6 years in field area of Hospitality and/or Retail Senior management in a premium environment
  • Proven record of successful conceptual development and strategic implementation
  • Proven track record with increasing responsibilities and the ability to manage effectively areas of profit/loss with a growth-oriented multi-unit organization
  • Intermediate computer skills (Excel, Word, Outlook, PowerPoint)
  • Strong written and verbal communication skills
  • Creative and innovative problem-solving skills


As the Head of Retail, you will be a key member of our leadership team, responsible for driving business growth, improving sales and profitability, and developing strategic plans to achieve sustainable long-term growth. If you are a motivated and experienced Retail Leader looking for a new challenge, please submit your application.



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