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Safari Operations Specialist

2 months ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Title: Safari Operations Consultant

Join ABC Worldwide, a leading safari operator, as a Safari Operations Consultant. In this role, you will be responsible for managing the administrative and operational tasks of the sales process, working closely with East Africa Specialists to ensure seamless client experiences.

Responsibilities:
  • Manage the sales process from quote stage to client travel, ensuring timely and accurate communication with clients and suppliers.
  • Coordinate with East Africa Specialists to compile options for clients, presenting upsell opportunities and alternatives when necessary.
  • Provisionally hold options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in play.
  • Confirm all services upon guest confirmation, checking for accuracy and ensuring timely reconfirmations with suppliers.
  • Check invoices match costs in the quote system and flag discrepancies to the East Africa Specialist.
  • Liaise with the Finance team to ensure efficient allocation of deposits to booking.
  • Update systems with timings and booking references on behalf of the East Africa Specialist at the reconfirmation stage.
  • Prepare final documents for final checks by East Africa Specialist.
  • Report any errors or issues to your line manager immediately upon discovery.
  • Provide proactive support to colleagues during peak or leave times.
  • Proactive approach towards your personal and departmental targets and working together with management to ensure we reach these targets.
  • Attend all training offered and proactively grow your knowledge of the company by researching our products and destinations.
  • Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes, and product knowledge.
Requirements and Qualifications:
  • Strong administration and organizational skills with great attention to detail.
  • Meticulous attention to detail.
  • Excellent communications skills, a service delivery mindset, and a strong customer service focus both internally with colleagues and externally with suppliers.
  • Excellent time management skills with the ability to multitask and prioritize tasks.
  • Good computer literacy including the use of in-house sales systems.
  • The ability to work well under pressure.
  • Proactive mindset and can-do attitude.
  • Ability to work independently as well as within a broader team setup.
Requirements and Qualifications - Advantageous:
  • Experience in and knowledge of East Africa safari sales advantageous (Kenya & Tanzania) – at least 3 years' experience of East Africa and 5 years' experience in the safari industry.
  • Experience working in a sales team environment and/or operations background.
  • Strong sales & customer service skills (written & telephone).
  • Knowledge of Business Sales Systems e.g. HubSpot, Bazaruto, and ResRequest.
Required Work Practices:
  • Across all interactions, promote the image of the sales team as a best-in-class externally with our clients and internally with key stakeholders.
  • As a key point of contact and the face of the company, uphold and contribute to the reputation of the company as a leading safari operator.
  • The company values are genuine, honesty, quality, commitment, and care.
  • When staff events happen within working hours, it will be compulsory to attend.
Conditions and Working Hours:
  • You will be required to work in the Cape Town office Monday – Friday. You are required to work 9 hours per day including a 1-hour lunch break. The working hours are 08h00-17h00 with some flexibility.
  • You will be required to be available after hours and on weekends (i.e., on standby occasionally) as and when needed. This includes checking online booking platforms for possible last-minute arrivals/bookings (on a rotational basis within the team).
  • You will be required to work alternative South African public holidays for which you will be compensated with time off in lieu.
  • Overtime may be required during peak periods for which you may be compensated with time off in lieu.
  • We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time.
  • You may be required to travel for work from time to time.

Should you wish to apply for this position, please email your latest CV to diane@abcworldwide.com

On application, please advise:

Current Salary (total monthly package before deductions):

Expected Salary (total monthly package before deductions):

Your Notice Period at your current employer: