Customer Service Representative Branch Advisor FAIS

2 weeks ago


Oudtshoorn, Western Cape, South Africa FirstRand Bank Limited Full time

Job Summary

As a key member of our team, the ideal candidate will be responsible for delivering exceptional customer service and providing guidance to customers on how to navigate our eChannels and Self Service options effectively. This role requires a customer-centric approach, with a focus on ensuring that our customers receive the best possible experience.

  • Provide expert advice to customers on how to use our eChannels and Self Service options, ensuring that they are able to access the services they need.
  • Identify and convert leads into successful sales opportunities, while maintaining a customer-focused approach.
  • Work closely with customers to understand their needs and provide tailored solutions that meet their requirements.
  • Ensure that all customer interactions are handled in an ethical and professional manner, adhering to our company's values and principles.
  • Optimize every customer interaction to migrate cash transactions and encourage the use of digital and self-service channels.
  • Responsible for resolving customer queries efficiently and effectively, while maintaining a high level of customer satisfaction.
  • Work collaboratively with the team to achieve sales and service client retention targets, while maintaining a customer-centric approach.
  • Comply with all relevant business guidelines and procedures, ensuring that customer data is handled securely and in accordance with our company's policies.
  • Provide exceptional customer service, ensuring that customers receive a positive experience and are empowered to take control of their financial lives.

Requirements

  • Excellent customer service skills, with the ability to communicate effectively with customers.
  • Proven ability to work in a fast-paced environment, with a focus on delivering results.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to work independently, with a high level of autonomy and flexibility.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.

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