General Manager: Claims Legal

4 days ago


Midrand, Gauteng, South Africa Sanlam Limited Full time

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans.

We focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and approach adding value within the company.

We are looking for a proven track record in Legal STI claims and middle management experience to manage our Legal Claims Department.

The Claims Legal General Manager is responsible for managing the operations of a single call centre or business segment. In this role, the GM oversees operating systems including policies, procedures, and operating structure. Establishes and implements product/service standards, responsible for analysing operations and efficiency of the call centre. May build industry relations, communicating technologies, and operational concerns through industry networking. Also needs to obtain new campaigns from internal clients and build the credibility of the call centre with potential clients.

Minimum Requirements:
  • Grade 12/Standard 10/NQF 4
  • Applicable Law Degree
  • Any applicable post-matric qualifications will be advantageous.
  • Proven track record with a minimum of 5 years' experience in Legal claims in the Short-Term Insurance Industry for Personal Lines and Commercial Insurance
  • Minimum 3 years' middle management experience in Legal claims
  • Solid understanding of Claims Legal procedures & processes
Deliverables include, but will not be limited to:
  • Oversee the Legal Department's performance, operations, reports, system developments and projects pertaining to Personal Lines and Commercial Insurance, Disputed Claims, Legal Recoveries & Liabilities (Subrogation), Litigation, SASRIA Recoveries, Broadform Liabilities, Tracker Warranty Recoveries, Service Provider Recoveries and Client Recoveries.
  • Oversee MiWay's Legal Firms' performance, legal costs and other expenses.
  • Manage Manex and Loss Ratio relating to the Legal Department.
  • Review policy wording amendments and scripting changes in conjunction with Corporate Legal and Risk & Compliance.
  • Monitor Risk and Compliance pertaining to the Risk register for the Legal Department.
  • Provide General Legal Support to Claims Department, Legal, Investigations, Disputes, Business Insurance, Procurement and Assessing.
  • Ability to lead and motivate a Legal team of leaders.
  • Excellent verbal and written communication skills.
  • Proven track record in a leadership position.
  • Legal middle management experience.
  • Good analytical ability.
  • Attention to detail and able to work under pressure.
Knowledge and Skills:
  • Driving sales and profitability
  • Manage partnerships and communication
  • Strategic and Operational Call Centre control and reporting
  • Budgeting, expense management and audits
  • Management of employees
Personal Attributes:
  • Builds effective teams
  • Decision quality
  • Directs work
  • Business insight
Core Competencies:
  • Cultivates innovation
  • Customer focus
  • Drives results
  • Collaborates
  • Being resilient
Our Commitment to Transformation:

At MiWay, we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity to achieve a multicultural workplace with employment equity as a key goal.

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