Italian Customer Support Specialist

1 month ago


Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as an Italian Customer Support Specialist. The successful candidate will be responsible for delivering exceptional customer service to our Italian-speaking clients via phone and email.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries and concerns
  • Manage customer reservations, special requests, and complaints in a professional and courteous manner
  • Escalate complex issues to senior team members for resolution
  • Utilize standard operating procedures to ensure efficient and accurate transactions
Requirements:
  • Matric certificate or equivalent qualification
  • Fluent Italian language skills (verbal and written)
  • Strong analytical and problem-solving skills
  • Minimum 1-2 years of experience in a customer-facing role within an inbound/outbound contact center


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