Guest Accommodations Coordinator

4 days ago


Paarl, Western Cape, South Africa Tanya Serra Full time
About the Role

We are seeking an experienced Guest Accommodations Coordinator to join our team at Tanya Serra.

In this key role, you will be responsible for coordinating guest accommodations, ensuring seamless and personalized experiences for our valued customers.

You will work closely with our reservations team to manage room allocations, respond to guest inquiries, and resolve any issues that may arise.

  1. Guest Service: Deliver exceptional customer service to guests, responding to inquiries and resolving issues promptly.
  2. Accommodation Coordination: Coordinate guest accommodations, ensuring seamless and personalized experiences for our valued customers.
  3. Room Allocation: Manage room allocations to meet guest demands and preferences.
  4. Tech Support: Provide technical support for hotel systems, including PMS and booking software.

Requirements:

  • Education & Experience: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Minimum of 3-5 years of experience in hotel reservations or front office operations, with at least 2 years in a coordinator role.
  • Technical Skills: Experience with hotel property management systems (PMS) and booking software such as Opera or Fidelio.
  • Communication Skills: Excellent communication and interpersonal abilities.


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