Tasting & Experience Coordinator

4 days ago


Paarl, Western Cape, South Africa KWV Full time

Purpose: To build and maintain strong relationships with customers, tour operators, tourism organizations, and internal teams. The role is focused on actively growing the various experiences offered at KWV Emporium and House of Fire, with a particular emphasis on increasing visits from international tour groups. The increase in foot traffic to KWV Emporium will directly contribute to the growth and revenue of the business unit. Additionally, the position involves handling general and financial administrative tasks to ensure the efficient operation of the business unit.

Minimum Requirements:

  • Grade 12
  • A diploma in Hospitality, Tourism Management or related field.
  • Minimum 2-3 years of experience in customer-facing role, preferably in the wine tourism and hospitality.
  • Experience in sales and customer service
  • Administrative experience
  • Proficiency in English, additional languages would be an advantage, especially for interacting with international guests.

Skills Required:

  • Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and stakeholders
  • Exceptional customer service skills with a focus on creating memorable experiences
  • Experience in the Wine industry will be an advantage
  • Organizational skills with the ability to manage multiple tasks and priorities simultaneously
  • Strong attention to detail and a high level of professionalism
  • Ability to work both independently and as part of a team
  • A proactive, self-motivated attitude with a passion for customer satisfaction
  • Willingness to work one weekend per month and public holidays

Job Summary:

  • Responsible for building and maintaining strong relationships with clients, tour operators and other key stakeholders to enhance the overall customer experience.
  • This role involves promoting the company's offerings – tours, tastings, while actively driving sales and increasing foot traffic to the business.
  • Ensure exceptional customer service by your team, handle inquiries, resolve issues and coordinate tour bookings and events.
  • Present tours and tastings
  • Assist on sales floor/ reception when needed
  • Arrange site inspection for potential and current Tour Operator companies
  • General liaison with Tourism bodies, Tour Operators and Tour guides.
  • Maintain and build Tour Operator Database and distribute information to such database
  • Monthly reporting
  • Process orders and reservations received
  • General and Financial Administration
  • Supervise activities of direct reports daily
  • Ad Hoc Projects

Should you not hear from us within one month of the closing date of the advert, kindly regard your application to have been unsuccessful.

Preference will be given to EE candidates.

Closing date: 28 March 2025

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