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ICT Support Specialist
2 months ago
We are a leading innovator and preferred independent supplier of telecommunications solutions, recognized globally for our sophisticated solutions to national governments and law enforcement agencies in the global fight against cross-border and international crime.
Job OverviewWe are seeking an ICT Support Technician to join our IT Department at our main office in Stellenbosch, South Africa. The successful candidate will provide technical support for personnel, their work equipment, and services, as well as other ICT infrastructure services of the company during office and standby hours.
Key Responsibilities- Provide technical support via in-person, telephone, and email for all ICT servers, hardware, software, and associated peripherals.
- Troubleshoot software, hardware, WIFI/VPN connectivity, and printer peripherals.
- Document and monitor support requests within the IT Support Ticket system for tracking and analysis.
- Proactively update users on the progress of support calls and procurement requests.
- Monitor Our client Systems Health locally and remotely for continuity.
- Track ICT user hardware and software assets.
- Support general IT infrastructure and maintenance of the Our client Network Infrastructure, including troubleshooting and access control systems management.
- Coordinate response and callouts, manage fire safety systems, and assist with system testing and commissioning.
A 3-year tertiary qualification from CTU, Centurion Academy, University of Technology, etc. Certifications like A+, N+, MCSE, Cisco CCNA, RHSE are preferred. Minimum of 3-5 years of relevant experience.
Skills and ExperienceProficiency in Microsoft Office Suite, Exchange Server, WSUS, AD, and various technologies. Experience in installing and troubleshooting OS like Windows 10, Mac, and server applications. Knowledge of routing, switching, IP addressing, FW rules, network cabling, and monitoring software. Familiarity with virtualization, network switch administration, video conferencing, and scripting skills. Ability to travel internationally and handle telephonic and onsite support effectively.
Personal AttributesStrong analytical and problem-solving skills. Team player with excellent communication skills and self-management abilities. Continuous upskilling mindset with a proactive and adaptable attitude. Ability to balance work and personal life effectively.
BenefitsCompetitive remuneration. Personal and career development opportunities. Exposure to cutting-edge technologies. Positive work environment. Enjoy excellent coffee.
