Call Centre Specialist

5 days ago


Cape Town, Western Cape, South Africa Capita Full time
Job Summary:

We are seeking a skilled and experienced Call Centre Specialist to join our team. As a key member of our call centre, you will be responsible for delivering exceptional customer service experiences while selling the benefits of our products and services.

Your primary objective will be to provide prompt and effective solutions to customer inquiries, concerns, and issues in a professional and courteous manner. You will also be expected to identify opportunities to upsell and cross-sell our products and services, ultimately driving revenue growth and enhancing customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and efficient manner
  • Sell the benefits of our products and services to customers
  • Identify opportunities to upsell and cross-sell our products and services
  • Meet or exceed sales targets and performance metrics
  • Provide exceptional customer service experiences

Requirements:

  • High school diploma or equivalent required; degree preferred
  • Previous experience in a call centre or sales environment preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proficient in using various software applications

About Us:

We are a leading mobile virtual network operator (MVNO) in the UK, offering a range of flexible mobile plans to our customers. We pride ourselves on providing high-quality customer service and support, while maintaining a fun and collaborative work environment.



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