Senior Operations Coordinator

2 weeks ago


East London, Eastern Cape, South Africa Flink Recruitment Full time
Operations Manager Position in East London

We are seeking an experienced Operations Manager to join our team based in East London. The ideal candidate will have a strong background in managing and motivating staff, ensuring high-quality standards, timely delivery, and target achievement.

Main Responsibilities:
  • Oversee the CMS Operation, including managing relationships with clients while maintaining profitability and productivity.
  • Ensure the completion of the full billing process, with accuracy and completeness, and plan, implement, and monitor annual budgets.
  • Manage financial and administrative requirements, develop, implement, and monitor Standard Operating Procedures and KPI measures.
  • Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles, and BBBEE objectives.

Promoting Customer Relations:

  • Maintain good relationships with external and internal customers, handle customer complaints, and ensure Debtors Aging is kept current.
  • Promote interdepartmental cooperation and synergies, participate in daily morning meetings, and review quality according to standard operating procedures.

Staff Management:

  • Manage productive staff effectively and efficiently, plan and adjust workloads, allocate tasks, and provide advice and support.
  • Ensure all operations staff adhere to Standard Operating Procedures and safety protocols, and train new staff on policies and procedures.

Additional Duties:

  • Ensure the department adheres to ISO 9001 Quality Processes and standards, ISO 14001 Environmental Processes and standards, and ISO 18001 Health and Safety standards.

Requirements:

  • Matric/Grade 12, with experience in Operations, Production, Project, or General Management advantageous.
  • Ability to communicate effectively at all levels, proven record of planning and executing projects, and effective management of resources.
  • Sound computer knowledge and applications at an advanced level (Full MS Office Suite).

Estimated Salary Range:

R 45,000 - R 50,000 per annum.



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