Senior Operations Coordinator
2 weeks ago
We are seeking an experienced Operations Manager to join our team based in East London. The ideal candidate will have a strong background in managing and motivating staff, ensuring high-quality standards, timely delivery, and target achievement.
Main Responsibilities:- Oversee the CMS Operation, including managing relationships with clients while maintaining profitability and productivity.
- Ensure the completion of the full billing process, with accuracy and completeness, and plan, implement, and monitor annual budgets.
- Manage financial and administrative requirements, develop, implement, and monitor Standard Operating Procedures and KPI measures.
- Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles, and BBBEE objectives.
Promoting Customer Relations:
- Maintain good relationships with external and internal customers, handle customer complaints, and ensure Debtors Aging is kept current.
- Promote interdepartmental cooperation and synergies, participate in daily morning meetings, and review quality according to standard operating procedures.
Staff Management:
- Manage productive staff effectively and efficiently, plan and adjust workloads, allocate tasks, and provide advice and support.
- Ensure all operations staff adhere to Standard Operating Procedures and safety protocols, and train new staff on policies and procedures.
Additional Duties:
- Ensure the department adheres to ISO 9001 Quality Processes and standards, ISO 14001 Environmental Processes and standards, and ISO 18001 Health and Safety standards.
Requirements:
- Matric/Grade 12, with experience in Operations, Production, Project, or General Management advantageous.
- Ability to communicate effectively at all levels, proven record of planning and executing projects, and effective management of resources.
- Sound computer knowledge and applications at an advanced level (Full MS Office Suite).
Estimated Salary Range:
R 45,000 - R 50,000 per annum.
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