Product Specialist: Global Grade 11
2 weeks ago
At Barloworld Equipment, we are seeking a highly skilled and experienced Product Specialist to join our team. As a Product Specialist, you will play a critical role in providing specialist advice on customer rebuilds and repair requirements, building and sustaining excellent customer relationships, and identifying opportunities to increase turnover and gross profit percentage.
Key Responsibilities:- Provide specialist advice on all customer rebuilds and repair requirements
- Build and sustain excellent customer relationships
- Research market trends to anticipate regional and overall performance
- Identify opportunities by region and initiate plans to convert key customers
- Responsible for understanding customer needs and applying a consultative selling style
- Maintain an accurate account database
- Achieve applicable Key Performance Indicators
- Lead and opportunity identification, qualification, development, and closure
- Promote dealership services
- Facilitate S&OP process
- Effective self-management and performance ownership
- Coordinate the support of sales specialists, implementation resources, and other sales and management resources
- Use a CRM system to log customer site visits, inspections, and opportunities
- Analyse leads generated by OLGA and use them to build call plans and sales goals
- Assist with quotes for parts, service, and equipment management solutions
- Acquire and use dashboards on sales activity, POPS, Caterpillar indicators, and customer surveys
- Understand the full range of the dealership's product offerings
- Lead dealership strategic account planning process
- Meet assigned targets for sales quota, profitable sales volume, and strategic objectives
- Engage in training events to continually grow skills
- Train after sales site managers
- Market current and new products to potential southern African customers
- Identify current and future parts and service opportunities
- Negotiate special pricing on parts, marketing strategies, and after sales incentive schemes with Caterpillar
- Tertiary or Equivalent Qualification (Mechanical or Electrical)
- Caterpillar certified earth-moving technician
- Earthmoving experience
- Barloworld Equipment Leadership Development Course (MMDP)
- Eight to Ten years' related business experience
- PSSR Advanced Certification
- High competence in Microsoft Office
- SAP and CRM
We are looking for a highly skilled and experienced individual who can provide specialist advice, build and sustain excellent customer relationships, and identify opportunities to increase turnover and gross profit percentage. If you have a strong background in mechanical or electrical engineering, earthmoving experience, and a proven track record of success in sales and customer relationship management, we encourage you to apply for this exciting opportunity.
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Kempton Park, Gauteng, South Africa Barloworld Equipment Full timeJob Title: Product Specialist: CI Global Grade 11Job Summary:We are seeking a highly skilled Product Specialist to join our team at Barloworld Equipment. As a Product Specialist, you will be responsible for providing specialist advice on customer rebuilds and repair requirements, building and sustaining excellent customer relationships, and identifying...
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