Client Service Representative

7 days ago

Johannesburg, Gauteng, South Africa Sanlam Full time

About the Company

Sanlam is a leading insurance company in Southern Africa, committed to delivering exceptional service to its clients. We're a dynamic and growing organization, with a strong focus on innovation and customer satisfaction.

Job Summary

We're seeking a highly skilled Client Service Consultant to join our team in Parktown. As a key member of our team, you'll be responsible for providing world-class products and services to our clients, while achieving targets in an inbound and outbound call centre environment.

Key Responsibilities

  • Accurately capture client information on our systems.
  • Execute broker requests within agreed timeframes, quality standards, and legislation.
  • Handle administrative tasks according to agreed standards and turnaround times.
  • Engage with brokers in a client-centric manner.
  • Ensure accurate completion of broker requests and follow up to resolve queries timeously, as per service level agreements.
  • Provide effective, efficient, and professional service to all clients and offices, both telephonically and through written correspondence.
  • Ensure client service level agreements are met and exceeded.
  • Excellent time management skills.
  • Consistent achievement of agreed productivity.

Qualifications and Experience

  • Matric certificate or equivalent qualification.
  • FAIS compliant (30 credits NQF level 4).
  • Experience in short-term insurance.
  • Clear criminal and credit record.
  • Compliance with FAIS Fit & Proper criteria.
  • Computer literate.
  • Willing to work shifts.
  • Clean track record in terms of adherence to Quality standards and Compliance.
  • Consistent target achievement.

Competencies

  • Analytical thinking.
  • Information seeking.
  • Drive for results.
  • Initiative.
  • Emotional self-control.
  • Customer service orientation.

Skills

  • Computer literate (MS Office package).
  • Client service oriented.
  • Negotiation skills.
  • Deadline and results-driven.

Why Join Us?

We're committed to building strong, lasting relationships with our employees. We believe in helping our employees realize their worth and achieve their career goals. Through our five business clusters, we provide many opportunities for growth and development.

Turnaround Time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

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