Client Service Representative

4 weeks ago


Johannesburg, Gauteng, South Africa Santam Full time

About Santam

Santam is a leading general insurance company in Southern Africa, known for its commitment to delivering exceptional customer service and innovative solutions. As a Client Service Consultant, you will play a vital role in helping us achieve our goal of providing world-class products and services to our clients.

Key Responsibilities

  • Accurately capture client information and execute broker requests in a timely and professional manner.
  • Provide exceptional customer service through telephonic and written correspondence, ensuring that client needs are met and exceeded.
  • Work collaboratively with brokers to build strong relationships and drive business growth.
  • Ensure compliance with regulatory requirements and maintain accurate records.
  • Develop and implement effective solutions to resolve client queries and issues.

Requirements

  • Matric certificate or equivalent qualification.
  • FAIS compliant (30 credits NQF level 4).
  • Experience in short-term insurance.
  • Clear criminal and credit record.
  • Computer literate and proficient in MS Office.

Competencies

  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Emotional intelligence and self-awareness.

About the Role

This is an exciting opportunity to join a dynamic team and contribute to the growth and success of Santam. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.



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