Customer Success Coach

1 month ago


Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

Job Description

We are seeking a highly skilled Customer Success Coach to join our team at Isilumko Staffing. In this role, you will be responsible for delivering exceptional support to driver-partners and riders.

The successful candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with clients. They will also have a keen eye for detail and be able to identify areas for improvement in our operations.

Responsibilities:

  • Provide top-notch customer service to driver-partners and riders via in-person interactions, phone calls, and email responses.
  • Review and approve vehicle documents, ensuring compliance with company regulations.
  • Assist existing driver-partners in resolving any issues they may encounter, such as delayed payments or technical problems.
  • Collaborate with event planners to ensure seamless execution of promotions and events.
  • Welcome new driver-partners to our platform and provide them with comprehensive training on all necessary tools and resources.

Requirements:

  • 3+ years of experience in customer-facing roles, preferably in the transportation or logistics industry.
  • Excellent communication, problem-solving, and time management skills.
  • Able to work independently and as part of a team.

Benefits:

  • Competitive salary range: $55,000 - $65,000 per year, based on location and experience.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

About Us:

Isilumko Staffing is a leading staffing agency dedicated to providing exceptional recruitment services to clients across various industries. We pride ourselves on our commitment to excellence, integrity, and customer satisfaction.


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