Customer Success Coach
1 month ago
Job Description
We are seeking a highly skilled Customer Success Coach to join our team at Isilumko Staffing. In this role, you will be responsible for delivering exceptional support to driver-partners and riders.
The successful candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with clients. They will also have a keen eye for detail and be able to identify areas for improvement in our operations.
Responsibilities:
- Provide top-notch customer service to driver-partners and riders via in-person interactions, phone calls, and email responses.
- Review and approve vehicle documents, ensuring compliance with company regulations.
- Assist existing driver-partners in resolving any issues they may encounter, such as delayed payments or technical problems.
- Collaborate with event planners to ensure seamless execution of promotions and events.
- Welcome new driver-partners to our platform and provide them with comprehensive training on all necessary tools and resources.
Requirements:
- 3+ years of experience in customer-facing roles, preferably in the transportation or logistics industry.
- Excellent communication, problem-solving, and time management skills.
- Able to work independently and as part of a team.
Benefits:
- Competitive salary range: $55,000 - $65,000 per year, based on location and experience.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
About Us:
Isilumko Staffing is a leading staffing agency dedicated to providing exceptional recruitment services to clients across various industries. We pride ourselves on our commitment to excellence, integrity, and customer satisfaction.
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