German Customer Service Representative

3 weeks ago


Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time
Job Title: German Customer Service Agent

We are seeking a highly motivated and customer-focused individual to join our team as a German Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via phone and email.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Manage customer reservations, special requests, and complaints in a fair and efficient manner.
  • Proactively escalate any issues to the appropriate channels to ensure timely resolution.
Requirements:
  • A matric certificate or equivalent qualification.
  • Fluent German language skills (verbal and written).
  • Strong analytical and problem-solving skills.
  • A minimum of 1-2 years of experience in a customer-facing role within an inbound/outbound contact center.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package. If you are passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.



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