German Customer Service Representative

1 month ago


Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time
Job Description

We are seeking a highly skilled and customer-focused German Customer Service Agent to join our team at SA Commercial (Pty) Ltd.

Key Responsibilities
  • Provide exceptional customer service via incoming calls and respond to email queries in a timely and professional manner.
  • Manage reservations, special requests, and complaints from customers via our website, ensuring a high level of customer satisfaction.
  • Respond to a range of customer inquiries and resolve issues efficiently, escalating complex queries to relevant channels as needed.
  • Demonstrate a strong understanding of our standard operating procedures and apply them to deliver effective customer solutions.
Requirements
  • A matric certificate or equivalent qualification.
  • Fluent German language skills (verbal and written).
  • Strong analytical and problem-solving skills, with a passion for delivering exceptional customer service.
  • A minimum of 1-2 years' experience in a dual-focus (back-office and voice) role within an inbound/outbound contact center environment.


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