Customer Service Representative

3 days ago


Bethlehem, Orange Free State, South Africa Santam Full time

About Us

Santam is a leading general insurance company in Southern Africa, with a strong presence in emerging markets across Africa and Asia.

We're passionate about delivering exceptional customer experiences, and our team is committed to recruiting talented individuals who share our vision.

Career Opportunity

A new role has become available for a skilled service consultant in our Broker Services department.

Job Summary

The successful candidate will provide high-quality support to our relationship management function, ensuring seamless interactions with customers, intermediaries, partners, and suppliers.

Main Responsibilities

  • Deliver excellent customer service by addressing queries, concerns, and issues in a timely and professional manner.
  • Collaborate with internal stakeholders to resolve customer complaints and improve overall satisfaction.
  • Maintain accurate records of customer interactions and provide regular updates to the team.

Key Performance Indicators

  • Meet or exceed customer satisfaction targets.
  • Ensure compliance with regulatory requirements and company policies.
  • Contribute to continuous process improvements and best practices within the team.

What We Offer

We offer a competitive salary of R250,000 - R350,000 per annum, depending on experience and qualifications. Our benefits package includes medical aid, retirement fund, and a generous annual leave policy.

How to Apply

If you're a motivated and detail-oriented individual with a passion for customer service, please submit your application, including a detailed CV and cover letter, to [insert contact details].


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