Multilingual Customer Service and Sales Specialist
1 week ago
Our company specialises in inbound multichannel customer support across multiple verticals from strategically located centres in various regions and via work from home colleagues. As an international, award-winning, multilingual contact centre, we know that our staff and the relationships they have with our clients are our greatest and most valuable assets. Because of this, we work tirelessly to embody our client's brands. We call this client experience: Our people, your brand.
Job Type: Full time/Permanent
Location: Various
Workplace: Fully Remote
Training: Training must be conducted in office for the first 15 weeks. Working hours will be sent 2 weeks in advance.
Requirements
- Native level fluency in Greek language: Verbal & Written
- Located in South Africa
- Permanent residence permit/ South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
- Fully paid product and systems training provided.
- Training: 4 weeks (Fully Paid).
- Probation period: 4 months
Responsibilities
- Work on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages
- Work on airline reservations systems & handling voice calls in English & Greek may include some written correspondence.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and time-sensitive call center environment
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