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Operational Efficiency Specialist

1 week ago

Midrand, Gauteng, South Africa Adapt IT (Pty) Ltd Full time

We are seeking a highly skilled Operational Efficiency Specialist to join our Adapt IT (Pty) Ltd team. As an Operational Efficiency Specialist, you will be responsible for driving operational efficiency and ensuring customer satisfaction by managing client relationships, implementing service improvements and maintaining and delivering on service level agreements (SLAs) through our support desk team.

Key Responsibilities:
  1. Act as the primary point of contact for clients, building and maintaining strong relationships.
  2. Proactively conduct regular meetings with clients to review operational concerns, address issues and product releases.
  3. Maintain detailed records of discussions, decisions and action items from client meetings.

The Operational Efficiency Specialist will also be responsible for overseeing the success of our software product and modules from ideation to market release.