Retail Operations Manager

2 months ago


Pretoria, Gauteng, South Africa CME Recruitment Full time
About the Role

CME Recruitment is seeking a highly skilled and experienced Area Manager to join our client's luxury retail team in Pretoria. As a key member of the management team, you will be responsible for driving sales growth, improving operational efficiency, and delivering exceptional customer experiences across multiple stores.

Key Responsibilities
  • Sales Strategy and Performance Monitoring:
    • Develop and implement sales strategies to achieve revenue targets and improve market share.
    • Monitor sales performance across multiple stores, identifying trends and areas for improvement.
    • Collaborate with store managers to develop action plans and provide coaching and guidance to ensure sales targets are met.
  • Workforce Planning and HR Support:
    • Develop and implement effective workforce planning strategies to ensure adequate staffing levels and minimize labor costs.
    • Provide HR support to store managers, including recruitment, scheduling, and employee relations.
    • Foster a positive work environment by promoting employee development and engagement.
  • Operational Excellence:
    • Ensure that stores operate in compliance with company policies, protocols, and guidelines.
    • Oversee store maintenance activities, escalating critical issues for timely resolution.
    • Conduct regular compliance assessments to ensure adherence to company standards.
  • Brand Consistency:
    • Maintain a consistent and distinctive brand image across all stores.
    • Collaborate with visual merchandising teams to ensure that brand guidelines are adhered to.
  • Industry Awareness and Adaptation:
    • Stay up-to-date with industry trends, best practices, and technological advancements in retail management.
    • Adapt strategies to align with changing market conditions and consumer preferences.
Requirements
  • 3-5 years' experience in the retail sector, preferably in a luxury brand environment.
  • National Diploma in Retail Management or Business Management.
  • Proven experience in retail management, preferably in a multi-store environment.
  • Strong leadership and team-building skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data, make strategic decisions, and solve problems effectively.
  • Flexibility to travel frequently within the region.
  • Ability to work in a dynamic environment and be results-driven.
  • Meticulous and diligent.
  • Valid RSA driver's license and own vehicle.


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