Retail Operations Manager
2 months ago
CME Recruitment is seeking a highly skilled and experienced Area Manager to join our client's luxury retail team in Pretoria. As a key member of the management team, you will be responsible for driving sales growth, improving operational efficiency, and delivering exceptional customer experiences across multiple stores.
Key Responsibilities- Sales Strategy and Performance Monitoring:
- Develop and implement sales strategies to achieve revenue targets and improve market share.
- Monitor sales performance across multiple stores, identifying trends and areas for improvement.
- Collaborate with store managers to develop action plans and provide coaching and guidance to ensure sales targets are met.
- Workforce Planning and HR Support:
- Develop and implement effective workforce planning strategies to ensure adequate staffing levels and minimize labor costs.
- Provide HR support to store managers, including recruitment, scheduling, and employee relations.
- Foster a positive work environment by promoting employee development and engagement.
- Operational Excellence:
- Ensure that stores operate in compliance with company policies, protocols, and guidelines.
- Oversee store maintenance activities, escalating critical issues for timely resolution.
- Conduct regular compliance assessments to ensure adherence to company standards.
- Brand Consistency:
- Maintain a consistent and distinctive brand image across all stores.
- Collaborate with visual merchandising teams to ensure that brand guidelines are adhered to.
- Industry Awareness and Adaptation:
- Stay up-to-date with industry trends, best practices, and technological advancements in retail management.
- Adapt strategies to align with changing market conditions and consumer preferences.
- 3-5 years' experience in the retail sector, preferably in a luxury brand environment.
- National Diploma in Retail Management or Business Management.
- Proven experience in retail management, preferably in a multi-store environment.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data, make strategic decisions, and solve problems effectively.
- Flexibility to travel frequently within the region.
- Ability to work in a dynamic environment and be results-driven.
- Meticulous and diligent.
- Valid RSA driver's license and own vehicle.
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