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Senior Operations Coordinator

1 month ago

Pretoria, Gauteng, South Africa ABC Worldwide Full time
About the Role

We are seeking an experienced Senior Operations Coordinator to join our team at ABC Worldwide. As a key member of our operations department, you will play a crucial role in managing all aspects of tour operations, ensuring high service levels, and maintaining strong relationships with suppliers and clients.

Key Responsibilities:
  • Manage company quoting systems and other travel-related programs efficiently.
  • Demonstrate expertise in product knowledge and geographical knowledge of Southern and East Africa.
  • Excel in time management, prioritization, planning, and meeting deadlines.
  • Foster effective communication both internally and externally.
  • Exhibit professionalism and deliver high service levels consistently.
  • Show adaptability in handling pressure and multitasking.
  • Participate in emergency phone duty rotations.
  • Negotiate rates and ensure they are loaded into the operating system.
  • Promote preferred suppliers and develop strong relationships with them.
  • Implement and manage provisional bookings effectively.
  • Run tours within budget and make informed decisions to increase margin without compromising quality.
  • Collaborate with guides to ensure they meet the quality standards of the tour.
  • Produce comprehensive guide manuals for a smooth tour operation.
  • Maintain consistency between agent information and tour details.
  • Support the handling of complaints by gathering feedback from suppliers and guides.
  • Identify new venues and activities and share recommendations with the team.
  • Take ownership of all aspects of tour operations.
  • Perform administrative tasks to support the Accounts department.
  • Achieve set targets and goals.
  • Review marketing materials sent by agents for promotional purposes.
  • Verify guides booked for each tour.
Qualifications and Skills:
  • Strong understanding of product knowledge and geographical knowledge of Southern and East Africa.
  • Exceptional time management and organizational skills.
  • Excellent communication skills, both internally and externally.
  • Professional demeanor with a high level of service delivery.
  • Ability to handle pressure and multitask effectively.
  • Strong negotiation skills.
  • Familiarity with travel-related programs and quoting systems.
  • Capacity to manage provisional bookings and run tours within budget.
  • Strong problem-solving skills and attention to detail.
Experience:
  • A minimum of 5 years of experience in group operations at a Destination Management Company (DMC).
About You

We offer a competitive salary of $60,000 - $80,000 per annum, commensurate with your experience, plus additional benefits that support your career growth and well-being. If you're passionate about delivering exceptional service and have a proven track record in operations management, we'd love to hear from you