Education Services Operations Manager

3 weeks ago

Cape Town, Western Cape, South Africa Xceptor Full time
About Xceptor

Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format.

Our People
Our talented team has a deep understanding of the unique challenges of the industry - we can empathise, engage, and speak the same language as our clients. This position will work closely with team colleagues, Finance, Client Success, Marketing, HR and external vendors to manage the day-to-day operations of the Education Services function.

Key Responsibilities
  1. Run and maintain the Xceptor Learning Management System (Academy) ensuring a slick user/learner experience
  2. Manage stakeholder governance, undertake client follow-ups and engagement to review learning needs, consumption, value to-date and manage renewals
  3. Collaborate with the Marketing team to create and maintain a series of LMS/Hubspot automated workflows and campaigns to drive learner consumption
  4. Develop and oversee data reporting systems and integrations to accurately track key metrics such as revenue, pipeline, project KPIs, learner consumption, and client/partner analysis
  5. Manage subscriptions, purchases, invoicing, renewals, and operational processes for clients and partners, including managing the provision Xceptor training lab access
  6. Communicate with client, sales and partner teams to provide updates on training course schedules/availability, course updates, and other announcements as needed
  7. Craft and publish learning plans and catalogues to inform learners of available/recommended training
  8. Create and maintain external and internal learning collateral and documentation –'how-to'/admin guides, processes, email notification templates, course outlines, learning plans, certification and subscription information
  9. Oversee administration of new courses and resources in the Academy – including testing and managing access through various learning plans and catalogues
  10. Organise schedules and administrative tasks for instructor-led training courses, liaising with trainers, client/partner key contacts, and course participants
  11. Provide support for the Xceptor certification programme including dealing with enquiries, vendor liaison and day-to-day administration
  12. Provide global client/partner/team support, as needed, across required timezones
  13. Manage external vendor/third party relationships for LMS, software, other services
  14. Project execution as needed for new vendor selection and associated transformation projects (for example, sourcing and implementing new LMS)
  15. Support internal LMS needs, provide system support and assist the team as needed

Required Experience and Skills
  • Learning Management System management, maintenance and administration
  • Subscription management
  • Customer/partner training coordination
  • Salesforce, Rocketlane, Gainsight, Power BI or other similar tools and systems
  • Data analysis skills for analysing large datasets from multiple sources
  • Technical know-how of APIs and integrations for learning management systems and data tools
  • Exceptional communication, customer service and client engagement skills
  • Self-starter who can prioritise and accurately complete work on concurrent projects and tasks with minimal supervision
  • Adept at process formulation and cross-functional collaboration
  • Acute attention to detail
  • Learns quickly and takes both initiative and responsibility for their work
  • Creative and innovative
  • Excellent command of the English language both written and spoken

About Us
Xceptor is a leading platform for automating data flows. Our vision is to empower business users within Financial Institutions to build automated processes that deliver trusted data. We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project

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