Education Services Operations Lead

4 weeks ago

Cape Town, Western Cape, South Africa Xceptor Full time

About Xceptor

Xceptor is a leading platform for automating data flows. Our mission is to empower business users within Financial Institutions to build automated processes that deliver trusted data.

Our Team

We are a team of subject matter experts who understand the unique challenges of the industry. We have a deep understanding of the Financial Services vertical and are recognised as experts in this field.

The Role

This position will work closely with the Education Services team to manage the day-to-day operations of the function. The role requires solid experience with Learning Management Systems and ecommerce/subscription administration, coordination of virtual and onsite training events, customer support, client and vendor liaison, and financial and analytical reporting.

Key Responsibilities

  • Run and maintain the Xceptor Learning Management System (Academy) ensuring a slick user/learner experience
  • Manage stakeholder governance, undertake client follow-ups and engagement to review learning needs, consumption, value to-date and manage renewals
  • Collaborate with the Marketing team to create and maintain a series of LMS/Hubspot automated workflows and campaigns to drive learner consumption
  • Develop and oversee data reporting systems and integrations to accurately track key metrics such as revenue, pipeline, project KPIs, learner consumption, and client/partner analysis
  • Manage subscriptions, purchases, invoicing, renewals, and operational processes for clients and partners, including managing the provision Xceptor training lab access
  • Communicate with client, sales and partner teams to provide updates on training course schedules/availability, course updates, and other announcements as needed
  • Collaborate with the Instructional Designers and product team to craft and publish learning plans and catalogues to inform learners of available/recommended training
  • Create and maintain external and internal learning collateral and documentation –'how-to'/admin guides, processes, email notification templates, course outlines, learning plans, certification and subscription information
  • Oversee administration of new courses and resources in the Academy – including testing and managing access through various learning plans and catalogues
  • Organise schedules and administrative tasks for instructor-led training courses, liaising with trainers, client/partner key contacts, and course participants
  • Provide support for the Xceptor certification programme including dealing with enquiries, vendor liaison and day-to-day administration
  • Provide global client/partner/team support, as needed, across required timezones
  • Manage external vendor/third party relationships for LMS, software, other services
  • Project execution as needed for new vendor selection and associated transformation projects (for example, sourcing and implementing new LMS)
  • Support internal LMS needs, provide system support, assist the team, as needed

Required Education and Experience

  • Learning Management System management, maintenance and administration
  • Subscription management
  • Customer/partner training coordination
  • Salesforce, Rocketlane, Gainsight, Power BI or other similar tools and systems
  • Data analysis skills for analysing large datasets from multiple sources
  • Technical know-how of APIs and integrations for learning management systems and data tools
  • Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy
  • Testing, troubleshooting and maintenance of elearning packages
  • Exceptional communication, customer service and client engagement skills
  • Self-starter who can prioritise and accurately complete work on concurrent projects and tasks with minimal supervision
  • Adept at process formulation and cross-functional collaboration
  • Acute attention to detail
  • Learns quickly and takes both initiative and responsibility for their work
  • Creative and innovative
  • Excellent command of the English language both written and spoken

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