Strategic Operations Manager

2 months ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

Job Title: Senior Group Manager



Job Summary:



We are seeking a highly skilled Senior Group Manager to join our team at WNS Global Services. As a key member of our leadership team, you will be responsible for overseeing daily operations, ensuring efficient delivery of processes and services, and driving continuous improvement.



Key Responsibilities:



Operational Management: Oversee daily operations, ensure processes and services are delivered efficiently, and meet client requirements.



Team Leadership and Development: Lead, mentor, and develop team leaders and staff, fostering a positive and collaborative work environment.



Client Relationship Management: Serve as the primary point of contact for clients, addressing issues or concerns promptly and professionally.



Strategic Planning and Execution: Develop and implement operational strategies to achieve business goals and drive continuous improvement.



Compliance and Risk Management: Ensure compliance with regulatory requirements and internal policies, identify and mitigate operational risks.



Requirements:



Grade 12



Proven experience in a managerial role



Strong leadership, communication, and interpersonal skills



Excellent problem-solving and decision-making abilities



Experience in managing travel-focused services



Attention to detail



Additional Information:



US 24/7 Shifts



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