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Customer Service Representative with a Technical Twist

1 week ago

Pretoria, Gauteng, South Africa Wear The Shield Full time
Job Description
Wear The Shield is searching for a talented Customer Service Representative with a Technical Twist. This role involves handling email, data analysis, live chat, and troubleshooting tasks while providing exceptional customer service. If you're passionate about technology and customer support, this might be the perfect opportunity for you.

We're looking for candidates who embody our core values: putting the customer first, striving for excellence, being 100% honest, taking extreme ownership, and maximizing impact. If you align with these values and are eager to contribute to our continued success, we'd love to hear from you.

The responsibilities of this role include:
  • Providing technical support and troubleshooting for Gorgias CRM.
  • Managing email, data analysis, live chat, and troubleshooting tasks.
  • Addressing customer queries efficiently and handling backlogs.
  • Maintaining professional and engaging communication with a focus on quality.