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Customer Support Specialist

1 week ago

Durban, KwaZulu-Natal, South Africa TEEKOM SA Full time

Job Summary:

We are seeking a highly organized and communicative Customer Support Specialist to join our team at TEEKOM SA. As a key member of our service delivery team, you will play a vital role in ensuring seamless customer satisfaction by providing timely quotes, responding to inquiries, and capturing accurate customer information.

Key Responsibilities:

  • Complete quotes efficiently and supply them to customers on time
  • Answer incoming phone calls from customers regarding orders, quotes, product inquiries, or issues
  • Capture and maintain all customer data accurately
  • Utilize the CRM system to manage data and track orders
  • Liaise with production and dispatch teams to ensure order completion on time and to the correct specifications
  • Effectively manage customer queries and follow up with customers for feedback and resolution of complaints

Requirements:

  • Excellent communication and organizational skills
  • Ability to multitask and prioritize tasks efficiently
  • Strong problem-solving skills and attention to detail