Virtualization Solutions Engineer

2 months ago

Port Elizabeth, Eastern Cape, South Africa NTT Full time
Job Title: Virtualization Solutions Engineer

Job Description:

At NTT, we are seeking a highly skilled Virtualization Solutions Engineer to join our team. As a Virtualization Solutions Engineer, you will be responsible for providing managed services to clients to ensure their IT infrastructure and systems remain operational.

Main Responsibilities:

* Proactively monitor work queues and perform operational tasks to resolve incidents and requests in a timely manner.
* Identify, investigate, and analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner.
* Provide second-level support to all incidents, requests, and identify the root cause of incidents and problems.
* Communicate with other teams and clients for extended support.
* Execute changes with clear identification of risks and mitigation plans to be captured into the change record.
* Escalate all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.

Requirements:

* Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
* Moderate level years of relevant managed services experience handling cross-technology infrastructure.
* Moderate level knowledge in ticketing tools preferably Service Now / JIRA.
* Moderate level working knowledge of ITIL processes.
* Moderate level experience working with vendors and/or 3rd parties.

Working Environment:

* Ability to work well in a pressurized environment.
* Ability to work hard and put in longer hours when it is necessary.
* Ability to adapt to changing circumstances.

About NTT:

At NTT, we are committed to delivering exceptional customer service and quality solutions. We are a dynamic and forward-thinking organization that is passionate about innovation and technology.

How to Apply:

If you are a highly skilled Virtualization Solutions Engineer looking for a new challenge, please submit your application to us today.

Contact Information:

Please do not contact us with unsolicited services or for job inquiries. We will contact you if we require further information.

Disclaimer:

All information in this job description is subject to change without notice and may not be comprehensive.

Language:

English

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