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Professional Training Specialist

1 month ago

Cape Town, Western Cape, South Africa Emporium Human Capital Full time

Job Summary:

Emporium Human Capital is seeking a highly skilled Training Support Consultant to join their team.

About the Role:

We are looking for a dedicated and knowledgeable professional to create and manage training plans with customers, report on training progress, and coordinate each training project to completion.

Responsibilities:

• Create and manage training plans with customers
• Report on training progress of all customers in training
• Coordinate each training project to completion
• Communicate process successes and failures to internal and external stakeholders
• Provide system training to customers
• Offer customer support, resolve customer queries, recommend solutions, and guide users through features and functionalities on the system
• Assist with preparing data and uploading it onto the system for new customers

Requirements:

• Training or consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, Outlook, PowerPoint, and Accounting software packages
• Excel proficiency at an intermediate level
• Customer service/support experience is advantageous