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Workforce Planning Coordinator

1 week ago

Roodepoort, Gauteng, South Africa Clicks Group Limited Full time
Job Description

This role requires a highly skilled and experienced HR professional to join our team and contribute to driving business growth and delivering exceptional customer experiences.

Responsibilities
  • Drive end-to-end management of people processes for talent, performance management, EWP, EE, and IR, ensuring consistency across the business.
  • Manage stakeholder relationships, including management, employees, and the union, through effective communication and coordination.
  • Ensure efficient, timeous, and accurate HR and payroll administration, resolving queries in a timely manner.
  • Compile, generate, analyze, and report HR statistics for the division, facilitating quality decision-making and meeting legislative requirements.
  • Assist the HR Manager with business project implementation, providing data gathering, analysis, process improvement, and administration support.
  • Resolve death claims, disability, and retirement processes and administration in a timely manner.
  • Provide coaching, support, and advice on people-related issues to management and employees.
  • Maintain close corporate relationships with employees at all levels, addressing people-related issues proactively.
  • Identify non-performers, develop personal development plans, and monitor progress with management.
  • Verify warnings and monitor improvement of undesirable behavior and misconduct.
  • Conduct employee satisfaction surveys and audits when required, and climate monitoring during branch visits or interactions.
  • Minimize staff turnover and retain good performers by monitoring exit interviews and tracking received by HRA.
Required Skills
  • Interpersonal, communication, and facilitation skills.
  • Conflict resolution skills.
  • Problem-solving skills.
  • Planning, organizing, coordinating, delegating.
  • Financial management skills.
  • Change management skills.
  • Analytical skills to analyze trends and data.
  • People management, coaching, and mentorship skills.
  • Negotiation skills.
  • Computer literacy skills.
Requirements
  • 2-3 years of HR generalist experience.
  • 2 years of exposure to multi-site management (logistics of operations).