Client Focused Policy Handler

2 days ago


Centurion, Gauteng, South Africa AVBOB South Africa Full time

Job Title: Policy Maintenance and Support Agent

Company Overview: AVBOB South Africa is a well-established company with strong values.

We are committed to providing exceptional service to our clients and are seeking a highly skilled and customer-focused individual to join our Call Centre team.

About the Job

This is an exciting opportunity to work in a fast-paced Call Centre environment, providing top-notch support to clients and ensuring seamless policy maintenance processes.

Key Responsibilities

  1. Handle telephone policy enquiries and take appropriate action.
  2. Process new applications and resolve any outstanding requirements.
  3. Provide enquiry numbers on claims to branches.
  4. Follow-up on outstanding requirements in terms of unpaid claims.
  5. Refer leads to the Direct Marketing Department.
  6. Provide feedback on outstanding accounts and refunds in debtors.
  7. Follow-up on non-payments of premiums, defaults payments and incorrect deductions.
  8. Add a life to a policy.
  9. Add a child to an already existing child benefit.
  10. Remove a life.
  11. Remove child.
  12. Duplicate a policy.
  13. Provide Policy values to a client or their broker.
  14. Record all instances of consent on the system.
  15. Provide policy information to clients with a single policy.
  16. Paid up RSA (reduced some assured).
  17. Inflation.
  18. Reinstatements.
  19. Cessions.
  20. Stop Payments.
  21. Other loans (when you change your payment method).

Requirements

To be successful in this role, you will require:

  • Grade 12.
  • 140 long term FAIS credits.
  • 3 years' experience in the Life Insurance Industry.
  • RE5 (advantageous).
  • Experience in a client service policy maintenance environment.
  • Ability to work independently, show initiative and to be responsible.
  • Analytical and leadership skills.
  • Communication and interpersonal skills.
  • Client orientated.
  • Administrative / Management jobs.

Work Environment

This role is based in a dynamic Call Centre environment where you will work closely with various stakeholders, including clients, brokers, and internal teams.



  • Centurion, Gauteng, South Africa AVBOB South Africa Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our Call Centre team as a Client Focused Policy Handler.The successful candidate will be responsible for providing exceptional service to clients, resolving queries and issues in a timely manner, and ensuring seamless policy maintenance processes.About the RoleThis is an...


  • Centurion, Gauteng, South Africa People Dimension Full time

    Job OverviewWe are seeking a skilled Insurance Policy Administrator to join our team at People Dimension. The ideal candidate will have a sound knowledge of insurance policy schedules and wording, enabling them to effectively register claims and liaise with assessors.Duties & ResponsibilitiesLiaise with clients, insurers, and service providers to ensure...


  • Centurion, Gauteng, South Africa BetterHome Group LTD Full time

    Job DescriptionThe Life Claims Consultant at BetterHome Group LTD is responsible for efficiently and accurately processing life insurance claims while adhering to regulatory requirements. This role involves engaging with clients, beneficiaries, and service providers to ensure smooth and empathetic claims resolution.Key Responsibilities:Claims Processing:...

  • Client Care Manager

    3 weeks ago


    Centurion, Gauteng, South Africa Keo-Kutlwi Group (Pty)Ltd Full time

    Job Summary: Lead and assume operational responsibility for a number of teams within the Client Care Department (Intermediary focused Call Centre, focusing on Personal and Commercial product servicing).DUTIES AND RESPONSIBILITIESDetermine, plan and set targets for the teamResponsible for the management of the departmental budgetPlan departmental...

  • Client Care Manager

    1 week ago


    Centurion, Gauteng, South Africa Keo-Kutlwi Group (Pty)Ltd Full time

    Job Summary: Lead and assume operational responsibility for a number of teams within the Client Care Department (Intermediary focused Call Centre, focusing on Personal and Commercial product servicing).DUTIES AND RESPONSIBILITIES• Determine, plan and set targets for the team• Responsible for the management of the departmental budget• Plan departmental...


  • Centurion, Gauteng, South Africa AVBOB South Africa Full time

    Job title : Manager: Client Service (Centurion)Job Location : Gauteng, CenturionDeadline : March 13, 2025Quick Recommended LinksJobs by Location Job by industries We are looking for a professional individual with strong management and leadership skills to join the  Avbob Group as  Manager: Client Service. You will be required to improve customers'...


  • Centurion, Gauteng, South Africa We Buy Cars: The Car Supermarket Full time

    Job Overview:We are seeking a detail-oriented Client Refund Specialist to join our WeBuyCars team. This individual will be responsible for preparing and reviewing all client refunds, ensuring accuracy and adherence to company policy.Duties and Responsibilities:Administering client refund communications.Preparing refund requests.Inspecting documentation for...


  • Centurion, Gauteng, South Africa Keo-Kutlwi Group (Pty)Ltd Full time

    About Our TeamOur Client Care Department is dedicated to delivering exceptional customer experiences. We strive for continuous improvement and innovation in our services. As a key member of our team, you will contribute to this vision by leading and managing our Intermediary focused Call Centre.The Job DescriptionYou will be responsible for:Determining and...


  • Centurion, Gauteng, South Africa AVBOB South Africa Full time

    Job Summary:We are seeking a highly experienced and skilled individual to fill the position of Senior Client Service Executive. As a key member of our team, you will be responsible for leading our Policy Services Administration Department and all Client Service Centres nationally. Your primary objective will be to improve customers' experience with AVBOB's...


  • Centurion, Gauteng, South Africa AVBOB South Africa Full time

    Job Description:We are seeking a highly skilled and experienced individual to fill the position of Client Service Leadership Position. As a key member of our team, you will be responsible for leading our Policy Services Administration Department and all Client Service Centres nationally. Your primary objective will be to improve customers' experience with...


  • Centurion, Gauteng, South Africa AVBOB South Africa Full time

    Job Title: Customer Service Specialist - Life InsuranceCompany Overview: AVBOB South Africa is a well-established company with strong values.We are committed to providing exceptional service to our clients and are seeking a highly skilled and customer-focused individual to join our Call Centre team.About the JobThis is an exciting opportunity to work in a...


  • Centurion, Gauteng, South Africa Momentum Metropolitan Holdings Limited Full time

    Job title : Business and Client experience Enablement LeadJob Location : Gauteng, CenturionDeadline : April 05, 2025Quick Recommended LinksJobs by Location Job by industries QualificationRelevant tertiary qualification or accreditation in CX Design or Business operational management (essential) Relevant certifications in UX, Client Experience, or Business...


  • Centurion, Gauteng, South Africa AVBOB South Africa Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our Call Centre team as a Policy Maintenance and Support Agent.The successful candidate will be responsible for providing exceptional service to clients, resolving queries and issues in a timely manner, and ensuring seamless policy maintenance processes.About the RoleThis is...


  • Centurion, Gauteng, South Africa The Recruitment Council Full time

    Job Title: Personal Lines Admin AssistantLocation: Centurion, GautengIndustry: Financial ServicesEmployment Type: Full-timeOverview: A leading financial services company in Centurion is seeking a highly organized and detail-oriented Personal Lines Admin Assistant to join their dynamic team. This role offers an exciting opportunity for an individual with...


  • Centurion, Gauteng, South Africa Open Window Full time

    Solution-Focused Web DesignerWe are seeking a highly skilled Solution-Focused Web Designer to join our team at Visual Projects. As a key member of our design team, you will be responsible for developing solution-focused digital experiences that meet client needs.About the RoleThe ideal candidate will have a flair for innovative design, be fully bilingual in...


  • Centurion, Gauteng, South Africa The Recruitment Council Full time

    Join a leading Asset Manager firm as Chief Investment Officer. With a global presence and a commitment to innovation, this company offers a dynamic environment for top-tier investment professionals. The primary purpose of the Chief Investment Officer (CIO) is to establish investment strategies and manage our flagship equity model portfolios (local and...


  • Centurion, Gauteng, South Africa CSM Consulting Services Ltd Full time

    About YouAre you a skilled and experienced Civil Engineer looking for a new challenge?Job DescriptionWe are seeking a Professionally Registered Civil Engineer to join our team in South Africa. As a senior member of our team, you will contribute to impactful projects alongside architects, electrical, mechanical, civil, structural, and electronic engineers, as...


  • Centurion, Gauteng, South Africa CSM Consulting Services Ltd Full time

    About Our CompanyCMS Consulting Services Ltd is a leading provider of engineering solutions in the built environment. We pride ourselves on collaboration and excellence, providing high-quality services across various sectors.Job DescriptionWe are seeking a Professionally Registered Civil Engineer to join our team in South Africa. The successful candidate...


  • Centurion, Gauteng, South Africa Land and Agricultural Bank of South Africa Full time

    At the Land and Agricultural Bank of South Africa, we provide financial services to farmers, enabling them to finance land, equipment, and assets.Main ResponsibilitiesThe role of a Business Manager: Finance is to support the Chief Financial Officer and the team in achieving effective resource application.Coordinate strategic initiatives and operations...


  • Centurion, Gauteng, South Africa Instacom Full time

    Client ExpectationsIn this role, you will be responsible for maintaining good client relationships through effective communication and managing client expectations within deliverables.We expect the successful candidate to possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients.Reliability,...