Technical Specialist

2 months ago

Cape Town, Western Cape, South Africa Tower Group Full time
Job Description

The successful incumbent will report to the Technical Manager and be responsible for the following key areas:

Key Responsibilities
  • Provide technical support and repair services for handheld computers, vehicle mount computers, and industrial thermal transfer label printers.
  • Diagnose and repair faults on scanners and label printers, and conduct preventative maintenance on mobility equipment at customer locations.
  • Configure devices for sales demo requests and undertake new installations as required.
  • Stage new mobile devices for customer sites and complete workshop repairs within specified SLA timeframes.
  • Undertake firmware upgrades on handheld computers and reprogram new main boards after replacement.
  • Provide technical expertise in 2.4 and 5 GHz networks and experience with barcode label printing software – Bartender, Nice Label.
  • Understand application software – Velocity for Android/ Terminal Emulator.
  • Complete all required documentation in accurate and legible fashion.
  • Ensure good housekeeping and safety practices are maintained.
Requirements
  • A+ certification or Diploma in Information Technology.
  • Minimum of 2/3 years' experience in hardware repairs up to board level, specifically on handheld computers, vehicle mount computers, and industrial thermal transfer label printers.
  • Proficiency and experience in 2.4 and 5 GHz networks.
  • Experience with firmware upgrades on handheld computers.
  • Ability to reprogram new main boards after replacement.
  • Strong diagnostic skills for identifying faults on scanners and label printers.
  • Capability to conduct preventative maintenance on mobility equipment at customer locations.
  • Availability for callouts to diagnose and repair faulty mobility equipment.
  • Experience in servicing industrial label printers at customer locations.
  • Competency in staging new mobile devices for customer sites.
  • Workshop repairs completed within specified SLA timeframes.
  • Undertake new installations when required.
  • Configure devices for sales demo requests.
  • Knowledge of barcode label printing software – Bartender, Nice Label.
  • Understanding of application software – Velocity for Android/ Terminal Emulator.
  • Complete all required documentation in accurate and legible fashion.
  • Responsible for good housekeeping and safety practices.
  • A person who can work on his/her own with minimum supervision.
  • Technical minded.
Ideal Candidate
  • Matric, grade 12.
  • Fluency in the English language.
  • Valid Driver's License.
  • Good communication skills.
  • Must be a team player.
  • Self-motivated.
  • Second language would be advantageous.
  • Enthusiasm in carrying out his/her duties.
  • Experience in handling customers in all situations.
  • Must have own reliable transport.

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