Front Desk Hospitality Manager

3 weeks ago


Sandton, South Africa HR Human Solutions Agency Full time

Overview

 

Welcome to a career opportunity with HR Human Solutions Agency. We are seeking an experienced and skilled Front Desk Hospitality Manager to join our team.

 

Job Description:

 

The Front Desk Hospitality Manager is responsible for providing exceptional customer service, ensuring seamless check-in and check-out processes, and managing front desk operations efficiently.

 

Key Responsibilities:

  • Deliver high-quality customer service, greeting guests warmly and addressing their needs promptly
  • Manage room assignments, key card distributions, and ensure accurate guest information is maintained
  • Handle cash transactions, process payments, and reconcile discrepancies
  • Monitor and maintain the front desk area, ensuring cleanliness, organization, and overall aesthetic appeal
  • Collaborate with housekeeping, maintenance, and other departments to resolve guest complaints and issues
  • Communicate effectively with colleagues, management, and guests to ensure smooth hotel operations

 

Requirements:

 

To succeed in this role, you will need:

  • A strong background in hospitality, preferably in a similar customer-facing position
  • Excellent communication and interpersonal skills, with the ability to work well under pressure
  • Familiarity with Opera software or similar property management systems
  • Cash handling experience and basic math skills
  • A high school diploma or equivalent; additional education or certifications in hospitality a plus

 

Benefits:

 

We offer a competitive salary of approximately $40,000 per year, commensurate with experience, as well as opportunities for professional growth and development within our agency.


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