Learning and Development Specialist
4 days ago
Welcome to WNS (Holdings) Limited
We are a global Business Process Management leader offering business value to 400+ clients. Our WNS South Africa team has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing in South Africa.
Job Responsibilities- This is an exciting opportunity to join our team as an Assistant Manager, where you will lead our learning and development initiatives, drive process improvements, and support our operations teams.
- Your primary responsibilities will include conducting new hire classes, evaluating employee performance, and creating training programs to address skill gaps.
- You will work closely with internal and external stakeholders to drive process and floor support, and consistently achieve or exceed targets on quality and throughput.
- Solid understanding of Airline travel domain – preferably Res - Ticketing background.
- At least 3 years of experience in Voice training on airline travel domain.
- Flexibility to work in shifts.
- Excellent people management and organizational skills.
- Familiarity with MS Office – PowerPoint, Excel, and Word.
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