Sports Operations Coordinator
6 days ago
Company Overview
RMC Solution is a leading travel company that offers a wide range of services, including ski holidays, international sporting event packages, school travel, and leisure holidays.
About the Role
We are seeking a highly skilled Sports Specialist to join our team. As a Sports Specialist, you will be responsible for designing, quoting, and booking various inbound and outbound journeys for the Sport and Events division within both B2B and B2C markets.
Key Responsibilities
Assess client/agent needs, including special interests, requirements, and budget considerations.
Provide accurate quotations for all requested services within the required turnaround time using Tourplan and manual processes.
Handle reservations for all requested client/agent services.
Respond to and confirm written client requests.
Manage all aspects of flight bookings with airlines.
Oversee documentation management, including:
Itinerary planning and layout
Compilation of travel packs for clients
Voucher and rooming list preparation
Filing and record-keeping
Handle and escalate client complaints as needed.
Manage MOD phone and address queries when required.
Client Care
Maintain contact with clients throughout their travel period.
Address client complaints and emergencies effectively.
Maintain strong relationships with the travel trade.
Administration
Follow and enforce all divisional procedures and policies.
Submit timely reports and adhere to deadlines.
Maintain confidentiality regarding company intellectual capital.
Ensure all costings are accurate, competitive, and offer the best value.
Financial Reporting
Analyze and explain financial variances.
Manage margins effectively.
Reconcile booking files accurately.
Qualifications and Expertise
Matric certificate.
Travel & Tourism qualification.
3 - 5 years of experience in the Tourism Industry (Inbound & Outbound).
Salary
The salary for this position is competitive and dependent on relevant experience.
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