Sports Operations Coordinator

6 days ago


Johannesburg, Gauteng, South Africa RMV Solution Full time

Company Overview

RMC Solution is a leading travel company that offers a wide range of services, including ski holidays, international sporting event packages, school travel, and leisure holidays.

About the Role

We are seeking a highly skilled Sports Specialist to join our team. As a Sports Specialist, you will be responsible for designing, quoting, and booking various inbound and outbound journeys for the Sport and Events division within both B2B and B2C markets.

Key Responsibilities

  • Assess client/agent needs, including special interests, requirements, and budget considerations.

  • Provide accurate quotations for all requested services within the required turnaround time using Tourplan and manual processes.

  • Handle reservations for all requested client/agent services.

  • Respond to and confirm written client requests.

  • Manage all aspects of flight bookings with airlines.

  • Oversee documentation management, including:

    • Itinerary planning and layout

    • Compilation of travel packs for clients

    • Voucher and rooming list preparation

    • Filing and record-keeping

  • Handle and escalate client complaints as needed.

  • Manage MOD phone and address queries when required.

Client Care

  • Maintain contact with clients throughout their travel period.

  • Address client complaints and emergencies effectively.

  • Maintain strong relationships with the travel trade.

Administration

  • Follow and enforce all divisional procedures and policies.

  • Submit timely reports and adhere to deadlines.

  • Maintain confidentiality regarding company intellectual capital.

  • Ensure all costings are accurate, competitive, and offer the best value.

Financial Reporting

  • Analyze and explain financial variances.

  • Manage margins effectively.

  • Reconcile booking files accurately.

Qualifications and Expertise

  • Matric certificate.

  • Travel & Tourism qualification.

  • 3 - 5 years of experience in the Tourism Industry (Inbound & Outbound).

Salary

The salary for this position is competitive and dependent on relevant experience.



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