Digital Fraud Operations Director
3 days ago
At Frank Consult, we empower entrepreneurs to thrive in the digital economy by addressing their payment challenges. We believe that quick and low-cost payments are essential for every business and individual.
The role of the Fraud Team Lead is a critical position within our organization, responsible for overseeing the daily operations of the fraud team.
Job DescriptionWe are seeking an experienced professional with a strong background in fraud detection and prevention or financial crime investigation to lead our fraud team. The ideal candidate will have at least 4-5 years of experience in this field and 1-2 years of experience in a leadership role.
- Manage team resources efficiently, ensuring each team member meets performance expectations.
- Distribute workload to handle fraud cases within designated timeframes.
- Perform quality assurance reviews, ensuring accuracy and adherence to standards.
- Address and resolve fraud-related client inquiries promptly.
- Oversee the efficiency of fraud alerts and escalate non-responsive alerts.
- Monitor team performance and provide detailed reports to the Fraud Operations Manager.
- Escalate potential fraud risks and excessive alerts to ensure timely remediation.
- Relevant tertiary qualification in finance, legal, or related field (advantageous).
- Enhanced knowledge of fraud and financial crime, including AML and STR/SAR directives.
- Strong analytical and problem-solving skills.
- Excellent communication and leadership skills.
Please note that the salary range provided is based on industry standards and may vary depending on factors such as location and experience.
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