Digital Fraud Operations Director

3 days ago


Cape Town, Western Cape, South Africa Frank Consult Full time
About Our Client

At Frank Consult, we empower entrepreneurs to thrive in the digital economy by addressing their payment challenges. We believe that quick and low-cost payments are essential for every business and individual.

The role of the Fraud Team Lead is a critical position within our organization, responsible for overseeing the daily operations of the fraud team.

Job Description

We are seeking an experienced professional with a strong background in fraud detection and prevention or financial crime investigation to lead our fraud team. The ideal candidate will have at least 4-5 years of experience in this field and 1-2 years of experience in a leadership role.

  • Manage team resources efficiently, ensuring each team member meets performance expectations.
  • Distribute workload to handle fraud cases within designated timeframes.
  • Perform quality assurance reviews, ensuring accuracy and adherence to standards.
  • Address and resolve fraud-related client inquiries promptly.
  • Oversee the efficiency of fraud alerts and escalate non-responsive alerts.
  • Monitor team performance and provide detailed reports to the Fraud Operations Manager.
  • Escalate potential fraud risks and excessive alerts to ensure timely remediation.
Required Skills and Qualifications
  • Relevant tertiary qualification in finance, legal, or related field (advantageous).
  • Enhanced knowledge of fraud and financial crime, including AML and STR/SAR directives.
  • Strong analytical and problem-solving skills.
  • Excellent communication and leadership skills.
Estimated Salary: R750,000 - R900,000 per annum

Please note that the salary range provided is based on industry standards and may vary depending on factors such as location and experience.



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