IT Support Specialist

3 weeks ago


Cape Town, Western Cape, South Africa MindMatch Consulting Full time

**About the Role**

MindMatch Consulting is seeking an experienced IT Support Specialist to join our team. In this challenging and dynamic role, you will be responsible for providing expert technical support to our customers.

**Job Summary**

We are looking for a highly skilled Technical Escalation Engineer to join our IT team. As a key member of our support team, you will be responsible for resolving complex technical issues and providing exceptional customer service.

**Key Responsibilities**

  • Provide expert technical support to customers via phone, email, and remote access
  • Take ownership of complex technical issues and work to resolve them in a timely manner
  • Monitor and respond to customer tickets in a timely and professional manner
  • Stay up-to-date with emerging technologies and industry best practices to continually improve the IT environments

**Requirements**

To be successful in this role, you will need:

  • A minimum of 5 years' experience in an IT Service environment
  • High level of technical experience gained in a hands-on-role
  • Excellent verbal & written English
  • Robust influencing and interpersonal skills with the ability to communicate at all levels
  • Ability to prioritize and handle multiple assignments at any given time
  • Be flexible and able to commit the time required to get the job done in line with business needs
  • Highly organized with excellent time management skills and attention to detail
  • Desire to learn new products and technologies
  • Can-do attitude
  • In-depth Windows Operating System knowledge (Desktop and Server)
  • Microsoft 365 Administration
  • Microsoft Intune
  • Server Administrative Tools (Active Directory, Group Policy)
  • Firewalls & Switches
  • Network Devices
  • Networking protocols (TCP/IP, DNS, DHCP and VLAN) and VPN Systems
  • Microsoft Azure (AVD, FSLogix and Entra ID)
  • VMWare / Hyper V expert
  • Citrix

**What We Offer**

We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience.

We are an equal opportunities employer and welcome applications from all qualified candidates.



  • Cape Town, Western Cape, South Africa CA Support Full time

    Financial Operations SpecialistAt CA Support, we are seeking a highly skilled Financial Operations Specialist to join our team. The successful candidate will be responsible for managing financial transactions, analyzing financial data, and providing financial guidance to the organization.Key Responsibilities:Manage financial transactions, including accounts...

  • HR Professional

    4 weeks ago


    Cape Town, Western Cape, South Africa Recru-it Full time

    Job Title:HR Professional - Administrative Support SpecialistAbout Recru-it:We are a dynamic and innovative company seeking a skilled HR Professional to join our team. As an HR Professional, you will play a vital role in supporting the growth and success of our organization.Job Description:The successful candidate will be responsible for providing...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    Service Desk Operations SpecialistAt Recru-it, we are seeking a skilled Service Desk Operations Specialist to join our team. As a key member of our service delivery team, you will play a pivotal role in ensuring timely and efficient resolution of customer issues.Key Responsibilities:Provide exceptional customer service and support through effective...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    Service Desk Operations SpecialistAt Recru-it, we're seeking a highly skilled Service Desk Operations Specialist to join our team. As a key member of our service desk team, you will play a pivotal role in ensuring the efficient handling of first responses, assignment of tickets, and maintaining a high level of customer satisfaction.Key...

  • Support Specialist

    2 months ago


    Cape Town, Western Cape, South Africa Shoprite Full time

    Job Title: Support SpecialistThe Support Specialist role is a key position within our organization, responsible for providing comprehensive administrative support to the Customer Experience team. This includes calendar management, travel arrangements, and meeting coordination, as well as managing all inbound calls for the Head of Department.Key...

  • IT Support Specialist

    2 months ago


    Cape Town, Western Cape, South Africa Parvana Full time

    Job Title: IT Support SpecialistAbout the Role:We are seeking a skilled IT Support Specialist to join our team at Parvana. As a key member of our technical support team, you will be responsible for providing proactive Level 2 remote and onsite support, resolving technical issues in line with SLA requirements and guiding junior IT professionals through...


  • Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Job DescriptionWe are seeking a highly skilled and experienced Senior Child and Youth Care Specialist to join our team at Zeebra Junction Specialist Recruitment.About the RoleThe successful candidate will be responsible for providing high-quality social work services to children and older persons placed at our care facilities. This includes assessing,...


  • Cape Town, Western Cape, South Africa Intercare Group South Africa Full time

    Job Title : Dental Support SpecialistAt Intercare Group South Africa, we are seeking a highly skilled Dental Support Specialist to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional patient care and supporting the dental profession.


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Title: Technical Support SpecialistAt The Legends Agency, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical and administrative support to our General Manager to ensure the efficient operation of engineering processes.Key Responsibilities:Manage technical tasks and...


  • Cape Town, Western Cape, South Africa Planet10 Full time

    At Planet10, we are looking for a Technical Support Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, as well as experience in IT support.About the RoleWe are seeking an experienced Technical Support Specialist to provide top-notch support to our customers. As a Technical Support Specialist, you...


  • Cape Town, Western Cape, South Africa Parvana Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Parvana. As a Technical Support Specialist, you will be responsible for delivering technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.Key Responsibilities:- Deliver technical...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    Job Title: Visual Communications SpecialistJob SummaryWe are seeking a highly skilled Visual Communications Specialist to join our team at Recru-it. The successful candidate will be responsible for developing and maintaining our brand identity, creating engaging visual content, and managing our digital presence.Key Responsibilities* Develop and implement...


  • Cape Town, Western Cape, South Africa Core Group Full time

    iStore Technical Support SpecialistThe ideal candidate will possess a combination of technical expertise and excellent communication skills to provide exceptional support to our customers. Key responsibilities include troubleshooting technical issues, providing software support, and delivering training and assistance to customers as needed. Key...

  • IT Support Specialist

    1 month ago


    Cape Town, Western Cape, South Africa Datacentrix Full time

    Datacentrix seeks a skilled IT Support Specialist to provide top-notch assistance with Endpoint Manager support (SCCM and Intune).Purpose of Role:Provide Endpoint Manager (SCCM and Intune), Microsoft server and Cloud services support.Critical Requirements - Skills, Experience & QualificationsA matric qualification, MCSE with 70-703 or 70-745, and a tertiary...


  • Cape Town, Western Cape, South Africa Pure Placements (PTY) LTD Full time

    Technical Support SpecialistOur client, a global leader in AI-driven technology, is seeking a skilled Technical Support Specialist to join their team remotely. As a Technical Support Specialist, you will be responsible for delivering top-tier customer support, troubleshooting, and collaborating with cross-functional teams. Your expertise in identifying root...


  • Cape Town, Western Cape, South Africa Being IT Full time

    OverviewWe are seeking a highly skilled Cloud Infrastructure Specialist to join our team at Being IT. As a Cloud Infrastructure Specialist, you will be responsible for managing and overseeing the release process for software applications, ensuring timely and efficient deployments.Key Responsibilities:Manage and oversee the release process for software...


  • Cape Town, Western Cape, South Africa Network Recruitment Full time

    About Network RecruitmentWe are a leading recruitment agency dedicated to providing top talent to the industry.Job SummaryWe are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to clients across various products.Key...

  • IT Support Specialist

    2 months ago


    Cape Town, Western Cape, South Africa Milkor Integrated System Full time

    Job Title: IT Support SpecialistJob Summary: We are seeking an experienced IT Support Specialist to join our team at Milkor Integrated Systems. The successful candidate will provide first-line support for our MIS staff, troubleshooting hardware and software issues, and ensuring timely and efficient assistance.Key Responsibilities:Install and Configure...


  • Cape Town, Western Cape, South Africa Hewlett Packard Enterprise Full time

    Job Title: Cloud Support SpecialistWe are seeking a highly skilled Cloud Support Specialist to join our team at Hewlett Packard Enterprise. In this role, you will provide remote technical support to clients across various locations.About the JobThis is a challenging opportunity for an experienced IT professional looking to take their career to the next...


  • Cape Town, Western Cape, South Africa Neptune Full time

    At Neptune, we have a unique opportunity for an Agricultural Support Specialist to join our team. About UsWe are the Department of Agriculture, Western Cape Government, and we strive to provide excellent service to our clients.As an Agricultural Support Specialist, you will be working closely with our Chief Director: Agricultural Producer Support and...