IT Support Specialist
3 weeks ago
**About the Role**
MindMatch Consulting is seeking an experienced IT Support Specialist to join our team. In this challenging and dynamic role, you will be responsible for providing expert technical support to our customers.
**Job Summary**
We are looking for a highly skilled Technical Escalation Engineer to join our IT team. As a key member of our support team, you will be responsible for resolving complex technical issues and providing exceptional customer service.
**Key Responsibilities**
- Provide expert technical support to customers via phone, email, and remote access
- Take ownership of complex technical issues and work to resolve them in a timely manner
- Monitor and respond to customer tickets in a timely and professional manner
- Stay up-to-date with emerging technologies and industry best practices to continually improve the IT environments
**Requirements**
To be successful in this role, you will need:
- A minimum of 5 years' experience in an IT Service environment
- High level of technical experience gained in a hands-on-role
- Excellent verbal & written English
- Robust influencing and interpersonal skills with the ability to communicate at all levels
- Ability to prioritize and handle multiple assignments at any given time
- Be flexible and able to commit the time required to get the job done in line with business needs
- Highly organized with excellent time management skills and attention to detail
- Desire to learn new products and technologies
- Can-do attitude
- In-depth Windows Operating System knowledge (Desktop and Server)
- Microsoft 365 Administration
- Microsoft Intune
- Server Administrative Tools (Active Directory, Group Policy)
- Firewalls & Switches
- Network Devices
- Networking protocols (TCP/IP, DNS, DHCP and VLAN) and VPN Systems
- Microsoft Azure (AVD, FSLogix and Entra ID)
- VMWare / Hyper V expert
- Citrix
**What We Offer**
We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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