Service Delivery Administrator

6 days ago


Sandton, South Africa Blue Label Telecoms Full time

**JOB PURPOSE**

The role will be responsible for managing the administrative aspects of Service Delivery and coordinating service delivery activities

**RESPONSIBILITIES**
- Build and maintain 3rd party vendor relationships with municipalities and power users
- Track, co-ordinate and control 3rd party task list and SLA adherence
- Liaison between internal business units and internal/external providers for technical support
- Provide support to the CIC & CRCs, as well as municipalities and power users
- Assist clients with electricity and water queries
- Identify and understand different connections to service providers
- Identify different meter configurations
- Monitor and report vending downtimes
- Update meter database on AEON

**BEHAVIOURAL COMPETENCIES**
- Creating innovation
- Building Relationships
- Communicating Information
- Showing Resilience
- Adjusting to change
- Processing Details
- Structuring Tasks
- Business Acumen
- Attention to detail

**SKILLS**
- Intermediate MS Word, Excel & PowerPoint
- Basic technical knowledge
- Excellent written & verbal communication

**EDUCATION**
- Matric

**EXPERIENCE**
- 2 years’ experience in an admin role



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