Technical Operations Manager, Infrastructure Support

3 weeks ago

Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

Job Description

Amazon Development Centre (South Africa) (Proprietary) Limited is seeking an experienced leader to join our team as a Technical Operations Manager, Support Engineering. As a member of our AWS Support team, you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.

About the Role

This is a unique opportunity to lead a team of experienced Engineers and be responsible for defining and executing business priorities. You will be a key contributor and owner of the direction for your operations, including defining strategic goals for the team, participating in defining, planning, and documenting key projects and initiatives, and tracking the progress of initiative outcomes against goals.

Key Responsibilities

As a Technical Operations Manager, you will be responsible for:

  • Defining and executing business priorities, including defining strategic goals for the team and tracking the progress of initiative outcomes against goals.
  • Providing exceptional leadership and management needs for our growing number of Engineers, including regular one-on-one meetings and mentoring all members to maintain a well-rounded, world-class organization.
  • Driving operational excellence across the site and globe, including identifying and owning local and global initiatives to optimize our highly customer-focused operational teams.
  • Recruiting and hiring quality personnel who not only fit the needs of the current organization but will allow the team to scale with our customer and service growth.
  • Managing customer, service, and network escalations and related incidents, including participating in managing critical issues regarding engagement and incident management on an as-needed basis.

Requirements

We are looking for a highly experienced leader with a strong track record of success in people management, including leading multiple technical support or operational teams of up to 20 people in high-pressure environments. You should have a record of driving projects to improve operations and support-related processes and have high-level technical support experience. Strong verbal and written communication skills are essential in driving customer and internal communications.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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