FNB Community Development Specialist

6 days ago


Durban, KwaZulu-Natal, South Africa FNB South Africa Full time
Job Title: FNB Community Development Specialist

We are seeking a skilled and experienced professional to join our team as a FNB Community Development Specialist in KwaZulu-Natal, Durban.

As a key member of our team, you will be responsible for delivering exceptional customer experiences, achieving net profit growth, and managing the migration of accounts from transactional to self-service platforms.

Main Responsibilities:

  • To provide customers with excellent service by understanding their needs and processing their requests promptly.
  • Achieve net profit growth for the business through effective sales and marketing strategies.
  • Deliver exceptional customer experience against the Balanced Scorecard standards, ensuring high levels of satisfaction and loyalty.
  • Manage the migration of accounts from transactional to self-service platforms, increasing efficiency and reducing costs.
  • Grow the active customer account base, increasing client engagement and retention.
  • Maximise cross-sell opportunities and strengthen client relationships through effective communication and relationship-building skills.
  • Track, control, and influence sales activities to achieve previously determined targets, driving business growth and revenue increase.
  • Provide an efficient administration service, including careful planning, reporting, and updating of all related information.
  • Ensure compliance with governance requirements, legislative, and audit regulations.
  • Check transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
  • Track, control, and influence sales and service activities to increase sales and service efficiencies.
  • Comply with procedures and processes contained in the Golden Rules, ensuring high standards of quality and integrity.
  • Provide accurate and reliable sales and service statistics, supporting business decision-making and strategy development.
  • Manage own development to increase own competencies, staying up-to-date with industry trends and best practices.

About Us:

FNB South Africa is a leading financial services provider, committed to delivering exceptional customer experiences and driving business growth. We offer a dynamic and supportive work environment, with opportunities for professional development and career advancement.

What We Offer:

  • A competitive salary of R450,000 - R550,000 per annum, commensurate with experience and qualifications.
  • A comprehensive benefits package, including medical aid, retirement funding, and life insurance.
  • Ongoing training and development opportunities, supporting your career growth and progression.
  • A collaborative and diverse work environment, with a strong focus on teamwork and employee engagement.


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