Field Service Engineer

3 weeks ago

Johannesburg, Gauteng, South Africa Abbott Full time

Unlock the Power of Molecular Diagnostics

At Abbott, we're committed to advancing molecular testing solutions that guide life's most profound decisions. As a Field Service Engineer - Molecular Diagnostics Specialist, you'll play a critical role in providing best-in-class customer experience to our clients.

Responsibilities:

  • Installation and implementation of new systems in current and new customers' sites.
  • Performing preventative maintenance interventions, including hardware and software upgrades and repair interventions on molecular instrumentation.
  • Troubleshoot application and instrumentation issues by telephone and on-site, logging and tracking complaints in Call Management Systems.
  • Providing on-site customer support for software and hardware upgrade training.
  • Closing cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.
  • Actively participating in Abbott Molecular conference calls, service summits, expert meetings, and workshops.
  • Providing primary service and support to the defined territory.
  • Providing backup service support outside of assigned territory as needed.
  • Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance, including timely validations of tools according to defined procedures.
  • Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.
  • Reporting to Service Management, including spare part usage reports.
  • Representing Abbott in a professional manner.
  • Informing Service Management about prep usage of Abbott products.
  • Ensuring meeting service financial goals, including revenue and margin.
  • Responsible for increasing service revenue.
  • Developing and implementing value creation strategies, including comprehensive service sales in territory.

Requirements:

  • A tertiary qualification in Electrical Engineering, Biomedical Engineering, or related.
  • A minimum of 3 years' experience is required.
  • Must be based in Johannesburg.
  • Preferably experience within the medical or diagnostics industry, having worked in the field as well.
  • Profound knowledge of managing budgets as well as service relevant processes, e.g., spare parts, material flow logistics, and complaint handling.
  • Excellent communication skills to build and maintain positive relationships with internal and external customers.
  • Ability to effectively solve customers' technical problems by phone, email, webinar, and in-person at a client site.
  • Outstanding customer care skills. A strong desire to work with customers to understand their needs and recommend Abbott solutions that accomplish their scientific goals.
  • Fluency in English language is a requirement, including the ability to write reports, technical documents, and analytical problem descriptions.
  • Other language skills will be a distinct advantage.
  • Must have a valid driver's license.

  • Field Service Engineer

    4 weeks ago

    Johannesburg, Gauteng, South Africa Abbott Full time

    Job Title: Field Service EngineerAt Abbott, we are committed to advancing molecular testing solutions that guide life's most profound decisions. We are seeking a highly skilled Field Service Engineer to join our team.Responsibilities:Installation and implementation of new systems in current and new customers' sites.Performing preventative maintenance...

  • Field Service Engineer

    1 month ago

    Johannesburg, Gauteng, South Africa Abbott Full time

    Join Abbott's Team as a Field Service EngineerAt Abbott, we're committed to advancing molecular testing solutions that guide life's most profound decisions. As a Field Service Engineer, you'll play a critical role in providing best-in-class customer experience to our clients.Key Responsibilities:Installation and implementation of new systems in current and...

  • Field Service Engineer

    3 weeks ago

    Johannesburg, Gauteng, South Africa Ann Swann Personnel Full time

    Job Title: Field Service EngineerWe are seeking a highly skilled and experienced Field Service Engineer to join our team at Ann Swann Personnel. As a Field Service Engineer, you will be responsible for installing, configuring, and maintaining software systems for our clients.Key Responsibilities:Integration of New Software Solutions: Integrate new software...

  • Field Service Engineer

    3 weeks ago

    Johannesburg, Gauteng, South Africa Abbott Full time

    Make a Difference in Molecular DiagnosticsAt Abbott, we're committed to advancing molecular testing solutions that guide life's most profound decisions. As a Field Service Engineer, you'll play a critical role in providing best-in-class customer experience to our clients.Responsibilities:Installation and implementation of new systems in current and new...

  • Field Service Engineer

    2 months ago

    Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Field Service TechnicianWe are seeking a highly skilled Field Service Technician to join our team at Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC. As a Field Service Technician, you will be responsible for providing technical support and services to our clients in the industrial equipment sector.Key Responsibilities:Generate service...

  • Field Service Engineer

    2 months ago

    Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Field Service Technician Job DescriptionWe are seeking a highly skilled Field Service Technician to join our team at Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC. As a Field Service Technician, you will be responsible for providing technical support and repair services to our clients in the industrial equipment sector.Key...

  • Field Service Engineer

    2 months ago

    Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Full time

    Field Service Technician Job DescriptionWe are seeking a highly skilled Field Service Technician to join our team at Staff Unlimited Recruitment. As a Field Service Technician, you will be responsible for providing technical support and repair services to our clients in the industrial equipment sector.Key Responsibilities:Generate service repair sales for...

  • Field Service Engineer

    4 weeks ago

    Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Field Service Technician Job DescriptionWe are seeking a highly skilled Field Service Technician to join our team at Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC. As a Field Service Technician, you will be responsible for providing technical support and services to our clients in the industrial equipment sector.Key...

  • Field Services Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Philips Full time

    About the Role:As a Field Services Engineer at Philips, you will play a critical role in delivering exceptional customer service and technical support. Your primary responsibility will be to manage customer relationships through effective use of technical knowledge to install, service, and maintain customer sites.Your Key Responsibilities:Assist in service...

  • Field Service Technician

    1 month ago

    Johannesburg, Gauteng, South Africa Philips Full time

    About the Role:As a Field Service Engineer at Philips, you will play a critical role in delivering exceptional customer service and support. Your primary responsibility will be to manage customer relationships through the effective use of technical knowledge to install, service, and maintain customer sites.Your Key Responsibilities:Assist in service repair,...

  • HVAC Field Service Engineer

    1 month ago

    Johannesburg, Gauteng, South Africa Execustaff Full time

    Job SummaryWe are seeking a highly motivated and experienced HVAC Field Engineer to join our team at Execustaff. As a Field Engineer, you will be responsible for ensuring the successful installation, commissioning, and start-up of HVAC systems at customer sites.Key ResponsibilitiesInstallation and Commissioning: Ensure that HVAC systems are installed and...

  • Field Service Engineer

    3 weeks ago

    Johannesburg, Gauteng, South Africa Abbott Full time

    Job SummaryThis position is responsible for providing technical support to customers in the molecular diagnostics field. The Instrument Engineer will work out of the Abbott Molecular division, a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.Key ResponsibilitiesPerform local technical support on assigned...

  • Field Service Technician

    2 months ago

    Johannesburg, Gauteng, South Africa TOMRA Full time

    Job Title: Field Service EngineerWe are seeking a highly skilled and motivated Field Service Engineer to join our dynamic team at TOMRA Food. As a key member of our field service team, you will play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems.Key Responsibilities:Deliver field service work efficiently to meet...

  • Field Service Technician

    1 month ago

    Johannesburg, Gauteng, South Africa TOMRA Full time

    Job Title: Field Service EngineerWe are seeking a highly skilled and motivated Field Service Engineer to join our dynamic team at TOMRA Food in South Africa. As a key member of our field service team, you will play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems.Key Responsibilities:Deliver field service work...

  • Senior Field Service Engineer

    3 weeks ago

    Johannesburg, Gauteng, South Africa Alfa Laval Full time

    Job Title: Field Service Engineer - South AfricaAlfa Laval is seeking a highly skilled and experienced Field Service Engineer to join our team in Cape Town, South Africa. As a key member of our Service Operations Department, you will be responsible for providing technical support and maintenance services to our customers across the region.Key...

  • Field Service Engineering Intern

    1 month ago

    Johannesburg, Gauteng, South Africa Smith+Nephew Full time

    Field Service Engineering Intern – Gauteng Embrace a Life Without Limits. At Smith+Nephew, we innovate and create technologies that enhance the quality of life. Our commitment to innovation and development empowers us to support our customers and patients in achieving a Life Without Limits. Our products are utilized in over 100 countries worldwide,...

  • Senior Field Service Engineer

    2 months ago

    Johannesburg, Gauteng, South Africa Alfa Laval Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team in Cape Town, South Africa. As a key member of our Service Operations Department, you will be responsible for providing expert technical support to our customers across the region.Key ResponsibilitiesCommission and troubleshoot Alfa Laval equipment, including high-speed...

  • Senior Field Service Engineer

    2 months ago

    Johannesburg, Gauteng, South Africa Alfa Laval Full time

    Job SummaryAlfa Laval is seeking a highly skilled and experienced Field Service Engineer to join our team in South Africa. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers across the region.Key ResponsibilitiesCommissioning and troubleshooting of high-speed separators, fresh water...

  • Senior Field Service Engineer

    1 month ago

    Johannesburg, Gauteng, South Africa Alfa Laval Full time

    Job Title: Senior Field Service Engineer - South AfricaWe are seeking a highly skilled and experienced Senior Field Service Engineer to join our team in South Africa. As a key member of our Service Operations Department, you will be responsible for providing technical support and maintenance services to our customers across the region.Key...

  • Field Service Technician

    6 days ago

    Johannesburg, Gauteng, South Africa Abbott Full time

    MAKE A DIFFERENCE WITH YOUR CAREER At Abbott, diverse ideas and expertise enable us to develop innovative solutions that improve people's lives. We are seeking a skilled Field Service Technician to provide exceptional customer support and ensure the smooth operation of our molecular diagnostics equipment. As a Field Service Technician, you will be...