Help Desk Technician

7 days ago


Cape Town, Western Cape, South Africa Talent Shore Full time
Key Responsibilities

As an IT Service Desk Professional at Talent Shore, your key responsibilities will include:

  • Prioritizing and categorizing customer inquiries.
  • Responding to customer support requests by following agreed procedures and/or using available information resources.
  • Analyzing and prioritizing Incidents/Service Requests in alignment with user/customer SLA.
  • Dispatching Incidents/Service Requests to 3rd party support teams and following up on behalf of the affected user.
  • Performing real-time troubleshooting on user machines.
  • Working in a fast-paced, multitasking environment.

You will be required to work effectively in a team, communicating clearly and professionally with customers and colleagues alike. Your ability to problem-solve and think critically will be essential in this role, as you will be expected to resolve complex technical issues and escalate when necessary.


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